Leveraging the hard and soft elements of TQM: the interplay of benchmarking and improvement processes

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-02-27 DOI:10.1108/tqm-01-2022-0045
Emilia Filippi, L. Gaio, Marco Zamarian
{"title":"Leveraging the hard and soft elements of TQM: the interplay of benchmarking and improvement processes","authors":"Emilia Filippi, L. Gaio, Marco Zamarian","doi":"10.1108/tqm-01-2022-0045","DOIUrl":null,"url":null,"abstract":"PurposeThis study aims to analyze how the interplay between hard and soft elements of total quality management (TQM) produces the conditions for sustaining success in the quest for quality.Design/methodology/approachA qualitative analysis (Gioia method) was carried out on an original dataset collected through both direct and indirect methods (i.e. archival sources, interviews and observations) to generate a new interpretive framework.FindingsThe interpretative framework identifies four categories of elements: trigger elements create the starting conditions for a quality virtuous cycle; benchmarking tools set the standards of performance; improvement tools enable exploration of the space of possible alternative practices and finally, catalytic forces allow the institutionalization of effective techniques discovered in this search process into new standards.Research limitations/implicationsThe findings the authors present in this paper are derived by a single case study, limiting the generalizability of our results in other settings.Practical implicationsThis study has three implications: first, the design of trigger elements is critical for the success of any TQM initiative; second, the interplay of improvement and benchmarking tools at several levels should be coherent and third, to exploit the potential of TQM, efforts should be devoted to the dissemination of new effective practices by means of catalyzing elements.Originality/valueThe model provides a more specific understanding of the nature and purpose of the hard and soft elements of TQM and the dynamic interaction between the two classes of elements over time.","PeriodicalId":40009,"journal":{"name":"TQM Journal","volume":null,"pages":null},"PeriodicalIF":3.8000,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"TQM Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/tqm-01-2022-0045","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 0

Abstract

PurposeThis study aims to analyze how the interplay between hard and soft elements of total quality management (TQM) produces the conditions for sustaining success in the quest for quality.Design/methodology/approachA qualitative analysis (Gioia method) was carried out on an original dataset collected through both direct and indirect methods (i.e. archival sources, interviews and observations) to generate a new interpretive framework.FindingsThe interpretative framework identifies four categories of elements: trigger elements create the starting conditions for a quality virtuous cycle; benchmarking tools set the standards of performance; improvement tools enable exploration of the space of possible alternative practices and finally, catalytic forces allow the institutionalization of effective techniques discovered in this search process into new standards.Research limitations/implicationsThe findings the authors present in this paper are derived by a single case study, limiting the generalizability of our results in other settings.Practical implicationsThis study has three implications: first, the design of trigger elements is critical for the success of any TQM initiative; second, the interplay of improvement and benchmarking tools at several levels should be coherent and third, to exploit the potential of TQM, efforts should be devoted to the dissemination of new effective practices by means of catalyzing elements.Originality/valueThe model provides a more specific understanding of the nature and purpose of the hard and soft elements of TQM and the dynamic interaction between the two classes of elements over time.
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
利用TQM的硬元素和软元素:基准和改进过程的相互作用
目的:本研究旨在分析全面质量管理(TQM)的软硬要素之间的相互作用如何为追求质量的持续成功创造条件。设计/方法/方法对通过直接和间接方法(即档案来源、访谈和观察)收集的原始数据集进行定性分析(Gioia方法),以产生新的解释框架。该解释框架确定了四类要素:触发要素为质量良性循环创造起始条件;基准工具设定绩效标准;改进工具使探索可能的替代实践的空间成为可能,最后,催化力量使在这个搜索过程中发现的有效技术制度化,成为新的标准。研究的局限性/意义:作者在本文中提出的发现是由一个单一的案例研究得出的,限制了我们的结果在其他情况下的普遍性。本研究有三个启示:第一,触发元素的设计对于任何TQM计划的成功都是至关重要的;第二,改进和基准工具在几个层次上的相互作用应该是一致的;第三,为了利用全面质量管理的潜力,应该努力通过催化因素来传播新的有效做法。原创性/价值该模型提供了对全面质量管理的硬元素和软元素的性质和目的以及两类元素之间随时间的动态交互的更具体的理解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 去求助
来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
期刊最新文献
Looking good or doing good? Define the U.S. university's public mission by analyzing mission statements and strategic planning Leadership characteristics for implementation and sustainability of quality: an exploratory study and directions for further research Industry 4.0 technologies integration with lean production tools: a review Tourists' satisfaction and sense of belonging in adopting responsible behaviors: the role of on-site and social media involvement in cultural tourism The misplacement of ISO 18404:2015 in organisational improvement: a point-counterpoint article
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1