Sharing of tacit knowledge and service innovation performance

Abstract

This paper examines the relationships among tacit knowledge, knowledge sharing, and service innovation performance. To examine the relationships, we collected the survey data by targeting employees in a service industry, The Lebanese Broadcast Corporation International (LBCI) located in Lebanon (n = 162). It is a leading Lebanese and Arab television station. The results indicate that there exists a positive relationship between (1) tacit knowledge and service innovation performance; and (2) knowledge sharing and service innovation performance. Also, this study finds that knowledge sharing mediates the relationship between tacit knowledge and service innovation performance. The value of the current study is presented in examining the mediating role of knowledge sharing. Our findings suggest that firms could encourage and motivate their employees to share their knowledge in order to enhance service innovation performance.