Indicadores para evaluar la calidad en un curso de capacitación e-learning en México

Abstract

The general objective of this article is to contribute to the construction of better methodological processes to evaluate the quality of instructional design. Based on the e-learning course «What is stopping you? From individual conscience to collective empowerment» aimed at public service workers in the State of Mexico. Which was based on the evaluation phase of the ADDIE: analysis, design, development, implementation and evaluation. The theoretical and methodological approach refers to the quantitative and qualitative analysis of a set of indicators divided into two categories: internal assessment (terminal efficiency, failure, school dropout and qualification ranges) and external assessment (based on a satisfaction survey, constructed from specific categories, including quantity and quality of content, teaching materials and their correspondence with activities, their evaluation and feedback). Emphasizing that the institutions have limited elements to measure the quality of the courses they offer. Therefore, the evaluation of the instructional design is assumed as a holistic process whose reflection results in e-learning training proposals with greater equity, quality, and social relevance.