Experimenting during the shift to virtual team work: Learnings from how teams adapted their activities during the COVID-19 pandemic

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2021-03-01 DOI:10.1016/j.infoandorg.2021.100343
Ashley Whillans, Leslie Perlow, Aurora Turek
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引用次数: 56

Abstract

Past research has focused on understanding the characteristics of work that are fully virtual or fully collocated. The present study seeks to expand our understanding of team work by studying knowledge workers' experiences as they were suddenly forced to transition to a fully virtual environment. During the height of the US lockdown from April to June 2020, we interviewed 51 knowledge workers employed on teams at the same professional services firm. Drawing from in situ reflections about teams' lived experiences, this paper explores how the shift to virtual work brought on by the COVID-19 pandemic illuminated the fundamental activities that team work requires, facilitated and undermined the performance of team activities, and prompted employees to adapt and reflect on their use of digital technology to perform these activities. Using the shift to virtual work as a unique learning opportunity, our findings demonstrate that team work entails several core activities (task, process, and relationship interactions) that require additional adjustments to successfully enact in the virtual (vs. collocated) environment.

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向虚拟团队工作转变期间的实验:从新冠肺炎大流行期间团队如何调整活动中学习
过去的研究主要集中在理解完全虚拟或完全搭配的工作的特点。本研究试图通过研究知识工作者突然被迫过渡到完全虚拟环境时的经历来扩展我们对团队工作的理解。在2020年4月至6月美国封锁最严重的时期,我们采访了同一家专业服务公司团队中的51名知识工作者。通过对团队生活经验的现场反思,本文探讨了COVID-19大流行带来的虚拟工作的转变如何阐明了团队工作所需的基本活动,促进和破坏了团队活动的绩效,并促使员工适应和反思他们使用数字技术来执行这些活动。将向虚拟工作的转变作为一个独特的学习机会,我们的研究结果表明,团队工作需要几个核心活动(任务、过程和关系互动),这些活动需要额外的调整才能在虚拟(相对于虚拟)环境中成功实施。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
期刊最新文献
Stability and change in digital transformation: A repertoire model of institutionally embedded technology affordances Virtual social contagion in online support communities Transformed knowledge work infrastructures in times of forced remote work Editorial Board Digital innovation, platforms, and global strategy
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