Communication for Coproduction: The Informational Role of Nonprofit Organizations

Abstract

Governments and citizens need to coproduce a better response to the coronavirus pandemic. However, the unavailability and inaccessibility of essential information, the information asymmetry between governments and citizens, the misinformation, and the information overload all influence coproduction adversely. NPOs worldwide are making useful information available and accessible to governments and citizens, serving as information intermediaries to reduce the degree of information asymmetry, increasing information credibility to lighten the information overload, and clarifying misinformation. All these informational roles of NPOs are valuable to governments and citizens for fighting against the coronavirus and coproducing better health outcomes.