{"title":"Impact of innovation characteristics of airport self-bag-drop service on attitude, trust, and behavioural intention: using trust transfer theory","authors":"Hyein Shin, Sung‐Eun Kang, Choong‐Ki Lee","doi":"10.1080/19761597.2022.2146595","DOIUrl":null,"url":null,"abstract":"ABSTRACT Although self-bag-drop (SBD) kiosks provide a fast and convenient way to check in bags at airports, many airline passengers are reluctant to use and accept this innovative technology. Using innovation diffusion theory, this study employs three characteristics of innovation (relative advantage, trialability, and compatibility) to examine which constructs influence airline passenger attitude toward, trust in, and intention to use SBD kiosks. Results of an online survey of 330 Koreans reveal that among the three characteristics of innovation, relative advantage and trialability positively affect attitude toward and trust in SBD service providers and kiosks, and compatibility affects only passenger attitude toward and trust in SBD kiosks. Results also show that trust in SBD service providers is positively related to trust in SBD kiosks, which in turn influences passenger intention to utilise SBD services. Several theoretical and practical implications are suggested.","PeriodicalId":1,"journal":{"name":"Accounts of Chemical Research","volume":null,"pages":null},"PeriodicalIF":16.4000,"publicationDate":"2022-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Accounts of Chemical Research","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1080/19761597.2022.2146595","RegionNum":1,"RegionCategory":"化学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"CHEMISTRY, MULTIDISCIPLINARY","Score":null,"Total":0}
引用次数: 1
Abstract
ABSTRACT Although self-bag-drop (SBD) kiosks provide a fast and convenient way to check in bags at airports, many airline passengers are reluctant to use and accept this innovative technology. Using innovation diffusion theory, this study employs three characteristics of innovation (relative advantage, trialability, and compatibility) to examine which constructs influence airline passenger attitude toward, trust in, and intention to use SBD kiosks. Results of an online survey of 330 Koreans reveal that among the three characteristics of innovation, relative advantage and trialability positively affect attitude toward and trust in SBD service providers and kiosks, and compatibility affects only passenger attitude toward and trust in SBD kiosks. Results also show that trust in SBD service providers is positively related to trust in SBD kiosks, which in turn influences passenger intention to utilise SBD services. Several theoretical and practical implications are suggested.
期刊介绍：
Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance.
Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.
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