{"title":"ChatGPT and Librarians for Reference Consultations","authors":"Adebowale Jeremy Adetayo","doi":"10.1080/10875301.2023.2203681","DOIUrl":null,"url":null,"abstract":"Abstract The research aimed to explore the perspectives of students toward the utilization of ChatGPT, its potential benefits and disadvantages over traditional reference librarians. The study employed a descriptive survey research methodology and analyzed the data collected through descriptive and inferential statistics. Out of the 54 students at Adeleke University surveyed, they acknowledged the advantages of ChatGPT such as its convenience, user-friendliness, extensive knowledge base, and accessibility. However, they also pointed out its limitations including the inability to comprehend emotions, limitations in answering complex questions, potential for providing incorrect answers, and risk of outdated information. Despite these drawbacks, the students still expressed their intention to seek reference assistance from ChatGPT, as well as from librarians. The research suggests that library administration should embrace technology to ensure that students have convenient access to reference services.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Internet Reference Services Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10875301.2023.2203681","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 5
Abstract
Abstract The research aimed to explore the perspectives of students toward the utilization of ChatGPT, its potential benefits and disadvantages over traditional reference librarians. The study employed a descriptive survey research methodology and analyzed the data collected through descriptive and inferential statistics. Out of the 54 students at Adeleke University surveyed, they acknowledged the advantages of ChatGPT such as its convenience, user-friendliness, extensive knowledge base, and accessibility. However, they also pointed out its limitations including the inability to comprehend emotions, limitations in answering complex questions, potential for providing incorrect answers, and risk of outdated information. Despite these drawbacks, the students still expressed their intention to seek reference assistance from ChatGPT, as well as from librarians. The research suggests that library administration should embrace technology to ensure that students have convenient access to reference services.
期刊介绍：
Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.
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