Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context.
Muhammad Kashif, Indria Handoko, Roshee Lamichhane
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引用次数: 0
Abstract
Drawing on social exchange theory (SET), this study aims to investigate communicative deviance among Indonesian employees because of supervisor and customer mistreatment. We question whether anger mediates the relationship between mistreatment and deviant silence while self-control moderates promotive voice? In this regard, a survey among 1652 frontline service employees working in 60 Indonesian cities reveals perceptions of abusive supervision arouse negative emotions of anger among Indonesian frontliners. Stronger support for self-control as a moderator is found. Practically, there is a need to revisit goal orientation at work. This research is unique in conceptualizing a holistic view of mistreatment and its negative consequences.
期刊介绍：
Employee Responsibilities and Rights Journal fosters development of the field of employee relations by presenting high-quality, peer-reviewed original research articles and by linking practitioner concerns involving the employment relationship with academic rigor. The journal is interdisciplinary in focus, drawing from a broad range of disciplines including ethics, organizational behavior, law, economics, sociology, social psychology, industrial and employment relations, administrative and organizational studies, and philosophy to further the understanding of both employee responsibilities and rights. The journal offers an international forum for the publication of scholarly peer-reviewed original research including qualitative and quantitative empirical studies, case studies, critical commentaries, and conceptual and dialectic presentations. In addition, Employee Responsibilities and Rights Journal publishes a Perspectives Section that showcases important contributions in formats other than the traditional research article. Such contributions include symposia/roundtable discussions, commentaries, review essays, interviews, and book reviews.
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