The Relationships Between Organizational Citizenship Behavior Demands and Extra-Task Behaviors

Abstract

The current study investigated the relationship between demands for organizational citizenship behaviors and future displays of organizational citizenship and counterproductive work behaviors. Such demands are conceptualized as organizational constraints, coworker failure, and supervisor pressure to commit organizational citizenship behaviors. The design of the current study is prospective with a week time lag between two self-report surveys. Four hundred sixty-four employed U.S. residents were recruited through Amazon’s Mechanical Turk service. Of the initial 464 participants, 183 also completed the second survey a week later. The evidence from this study suggests that demands for organizational citizenship behaviors are antecedents to future displays of organizational citizenship behaviors and counterproductive work behaviors. Similarly, organizational citizenship behaviors preceded all measured demands for organizational citizenship behaviors reported a week later. The results of the current study indicate that managers should be aware that demands for organizational citizenship behaviors may be influencing employee displays of counterproductive work behavior. Moreover, managers should be prepared to intervene if they find evidence of any deleterious effects that may be associated with demands for organizational citizenship behaviors.