Early Social Workers’ Experiences during the COVID-19 Pandemic: A Qualitative Study

Abstract

ABSTRACT This study reports the findings of a qualitative focus group study of 16 recently graduated MSW social workers in the New York City area regarding their experiences working during the devastating initial wave of the COVID-19 pandemic from March to June 2020. Each respondent participated in one of two 90-minute focus groups in October of that year. Themes delineated were: Varying levels of agency responsiveness and support; Rapid changes in job functions; Great decrease in availability of client services and resources; Social workers’ difficult emotional reactions; Balancing family circumstances with work responsibilities; Fear of contracting COVID-19; and Professional pride and growth. The findings indicate the need for more holistic supervisory support for beginning social workers, more effective and transparent communication in agency settings, and better preparedness for crisis situations. The results are also a tribute to the dedication of new social workers who worked tenaciously during a global crisis despite their own difficult emotional reactions and family situations.