A review of experimental research on organizational trust

IF 1.9 Q3 MANAGEMENT Journal of Trust Research Pub Date : 2023-06-13 DOI:10.1080/21515581.2023.2214202
Oliver Schilke, A. Powell, M. Schweitzer
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引用次数: 2

Abstract

ABSTRACT Trust profoundly shapes organisational, group, and dyadic outcomes. Reflecting its importance, a substantial and growing body of scholarship has investigated the topic of trust. Much of this work has used experiments to identify clear, causal relationships. However, in contrast to theoretical work that conceptualises trust as a multi-faceted (e.g. ability, benevolence, integrity), multi-level (e.g. interpersonal, intergroup), and dynamic construct, experimental scholarship investigating trust has largely investigated benevolence-based trust in dyadic relationships. As a result of the relatively limited set of paradigms experimental scholars have used to investigate trust, many questions related to different forms and types of trust remain un- and under-explored in experimental work. In this review, we take stock of the existing experimental trust scholarship and identify key gaps in our current understanding of trust. We call for future experimental work to investigate ability-based and integrity-based trust, to advance our understanding of the interplay between relationship history and trust, to study trust as a multi-level construct, to focus on the consequences of trust including the hazards of misplaced trust, and to study trust maintenance. To support these lines of inquiry, we introduce an ideal-typical process model to develop or adapt appropriate trust experiments.
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组织信任实验研究综述
摘要信任深刻地影响着组织、团队和二元结果。为了反映其重要性,越来越多的学者对信任这一主题进行了调查。这项工作的大部分都使用了实验来确定明确的因果关系。然而,与将信任概念化为多方面(如能力、仁爱、正直)、多层次(如人际关系、群体间)和动态结构的理论工作不同,研究信任的实验学术在很大程度上研究了二元关系中基于仁爱的信任。由于实验学者用来研究信任的范式相对有限,许多与不同形式和类型的信任有关的问题在实验工作中仍然没有得到充分的探索。在这篇综述中,我们评估了现有的实验信托奖学金,并确定了我们目前对信托的理解中的关键差距。我们呼吁未来的实验工作来研究基于能力和基于诚信的信任,促进我们对关系历史和信任之间相互作用的理解,将信任作为一个多层次的结构来研究,关注信任的后果,包括错位信任的危害,并研究信任的维持。为了支持这些调查,我们引入了一个理想的典型过程模型来开发或调整适当的信任实验。
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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