Learning to trust in social enterprises: The contribution of organisational culture to trust dynamics

IF 1.9 Q3 MANAGEMENT Journal of Trust Research Pub Date : 2022-07-03 DOI:10.1080/21515581.2022.2125399
M. Farnese, Paula Benevene, Barbara Barbieri
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引用次数: 1

Abstract

General models for trust development in organisations suggest a linear path founded on three bases (calculus, knowledge, identification). Seeking to capture a more dynamic nature for the trust development pathway, this study focuses on the role of organisational culture in shaping these paths by conveying sensemaking processes. Through exploratory group interviews, we examined how trust can be boosted or weakened among senior and newcomer members of two Italian social enterprises (NPSEs) as organisational contexts whose core values make trust a valuable relational asset. Our in-depth analysis of key trust processes showed that the NPSE members refer principally to a non-linear path of trust-building in their professional experience, and acknowledge the knowledge base as the starting point for, and the main source of, trust. Two other processes for implementing trust also emerged, the spillover of trust capabilities to other kinds of relationships, and their leaders' ability to establish organisational routines that can consolidate trust. Overall, our findings contribute to connecting trust-building dynamics to broader organisational culture, highlighting specific routines and practices – intentional as well as informal – that encourage their members to learn to trust. Applicative implications for building trust in workplaces are discussed.
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学会信任社会企业:组织文化对信任动态的贡献
组织中信任发展的一般模型表明,建立在三个基础上的线性路径(微积分、知识、识别)。为了捕捉信任发展路径更具动态性的本质,本研究关注组织文化通过传达语义过程在塑造这些路径中的作用。通过探索性小组访谈,我们研究了两家意大利社会企业(npse)的高级和新成员之间的信任如何被增强或削弱,因为其核心价值观使信任成为有价值的关系资产。我们对关键信任过程的深入分析表明,NPSE成员在其专业经验中主要提到了建立信任的非线性路径,并承认知识库是信任的起点和主要来源。实现信任的另外两个过程也出现了,信任能力对其他类型关系的溢出,以及领导者建立可以巩固信任的组织惯例的能力。总的来说,我们的研究结果有助于将建立信任的动力与更广泛的组织文化联系起来,强调了鼓励其成员学会信任的具体惯例和实践(有意的和非正式的)。讨论了在工作场所建立信任的应用意义。
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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