Quality of Educational Services in the Distance Format: Assessment of Moscow Higher Education Institutions’ Students

IF 1.1 Q3 EDUCATION & EDUCATIONAL RESEARCH European Journal of Contemporary Education Pub Date : 2022-12-25 DOI:10.13187/ejced.2022.4.1113

E. Kabanova, E. Vetrova

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Abstract

The sphere of education was one of the first to experience the effects of the COVID-19 pandemic and responded to the introduced restrictions by transferring all educational activities to the distance learning format. The gist of the problem is to preserve the quality of educational services in the transition to the distance learning format. The purpose of the study is to analyze students' assessment of the quality of educational services provided in the distance format by Moscow higher education institutions. The authors report the results of a survey of students from two universities, the Moscow State University of Food Production and the Russian State Social University. The survey sample includes 423 MSUFP students and 350 RSSU students studying in the full-time, part-time, and extramural forms of study. The time frame for the study is March-May 2022. The results obtained show that, according to students, the transition of the higher education system to distance learning during the COVID-19 pandemic was performed quite promptly and efficiently. However, the problem of the implementation of distance learning in teaching university students requires further work on both methods and technological instruments. The research results demonstrate that preservation of the quality of educational services in the transition to distance learning depends on the level of students' learning motivation, their readiness for independent studies, reliable means of communication (computers, laptops, tablets), high-speed communication channels and digital infrastructure of higher education institutions, and much more. The research findings suggest that the main problems faced by students as a result of the transition to distance learning can be classified into two groups. The first group is technical difficulties (Internet speed and quality of connection) and the lack of necessary gadgets (computer/tablet, and a headset for them), i.e. inability to communicate with the teacher. The second group includes problems of a personal nature: willpower, self-organization, motivation, and self-discipline. © 2022 by Cherkas Global University All rights reserved. Published in the USA

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远程教育服务质量:莫斯科高等教育机构学生评估

教育领域是最先受到COVID-19大流行影响的领域之一，并通过将所有教育活动转移到远程学习形式来应对引入的限制。问题的要点是在向远程学习形式过渡的过程中保持教育服务的质量。本研究的目的是分析学生对莫斯科高等教育机构提供的远程教育服务质量的评价。作者报告了对莫斯科国立食品生产大学和俄罗斯国立社会大学两所大学的学生进行调查的结果。调查样本包括423名MSUFP学生和350名RSSU学生，他们在全日制、非全日制和校外学习。研究的时间框架是2022年3月至5月。结果表明，根据学生的反馈，在新冠肺炎大流行期间，高等教育系统向远程学习的过渡进行得相当及时和有效。然而，远程教育在大学生教学中的实施问题需要在方法和技术手段上做进一步的工作。研究结果表明，在向远程学习过渡的过程中，保持教育服务质量取决于学生的学习动机水平、他们对独立学习的准备程度、可靠的通信手段(计算机、笔记本电脑、平板电脑)、高速通信渠道和高等教育机构的数字基础设施等等。研究结果表明，由于向远程学习过渡，学生面临的主要问题可以分为两类。第一组是技术上的困难(网速和连接质量)和缺乏必要的设备(电脑/平板电脑和耳机)，即无法与老师沟通。第二组包括个人性质的问题:意志力、自我组织、动机和自律。©切尔卡斯环球大学版权所有出版于美国

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来源期刊

European Journal of Contemporary Education EDUCATION & EDUCATIONAL RESEARCH-

CiteScore

2.90

自引率

33.30%

发文量

期刊介绍： The journal aims to facilitate shaping a novel, broader view of issues in present-day education, enhancing the caliber of Humanities research through active use of best domestic and foreign practices, and integrating the achievements of various sciences and knowledge areas with unconventional approaches. It seeks to familiarize specialists and all interested readers with the latest achievements of scholars from various knowledge areas in resolving issues in present-day education, facilitate the development of interinstitutional and international scholarly partnership in the frame of relevant scholarly issues, and boost the scholarly ethics and publication activity of young researchers. The journal publishes scholarly articles that introduce innovative approaches to resolving issues in present-day education from the perspective of various sciences, scholarly paradigms and methodological approaches, as well as peer reviews of scholarly and research-and-methodology publications and surveys of scholarly activities on these issues in the English language. Among the qualities that set our journal apart is its consistent ability to present the reader with a variety of theoretical and empirical data and feature the latest methodological approaches to resolving current issues in education, as well as its continued focus on the diversity of opinions, researcher stances, worldview concepts, and interdisciplinary approaches to resolving issues in education.