{"title":"Mobile Instant Messaging for Reference Queries Post COVID-19","authors":"Adebowale Jeremy Adetayo, Mutiat Yewande Salvador, Wosilat Omolara Oyeniyi, Yetunde Omodele Oladipo","doi":"10.1080/02763877.2022.2158993","DOIUrl":null,"url":null,"abstract":"ABSTRACT The study investigated whether students would prefer mobile instant messaging versus in-person enquiries for reference queries post-COVID-19. A descriptive survey research design was utilized in the study. The population consisted of 245 Adeleke University undergraduates that partook in library orientation programme. A descriptive statistic was employed to analyze the data. Findings indicated that the most preferred mobile instant messaging for reference queries by students are WhatsApp, Instagram, Telegram, default text messenger and Facebook Messenger. However, the most significant problem of using mobile instant messaging for reference queries were discovered to be internet access issues. The study concluded that Adeleke University undergraduate students prefer to utilize mobile instant messaging to make reference queries rather than in-person reference queries post-COVID-19, hence reference librarians should enhance their use of mobile instant messaging to receive reference queries.","PeriodicalId":35386,"journal":{"name":"Reference Librarian","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Reference Librarian","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/02763877.2022.2158993","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 2
Abstract
ABSTRACT The study investigated whether students would prefer mobile instant messaging versus in-person enquiries for reference queries post-COVID-19. A descriptive survey research design was utilized in the study. The population consisted of 245 Adeleke University undergraduates that partook in library orientation programme. A descriptive statistic was employed to analyze the data. Findings indicated that the most preferred mobile instant messaging for reference queries by students are WhatsApp, Instagram, Telegram, default text messenger and Facebook Messenger. However, the most significant problem of using mobile instant messaging for reference queries were discovered to be internet access issues. The study concluded that Adeleke University undergraduate students prefer to utilize mobile instant messaging to make reference queries rather than in-person reference queries post-COVID-19, hence reference librarians should enhance their use of mobile instant messaging to receive reference queries.
期刊介绍：
The Reference Librarian aims to be a standard resource for everyone interested in the practice of reference work, from library and information science students to practicing reference librarians and full-time researchers. It enables readers to keep up with the changing face of reference, presenting new ideas for consideration. The Reference Librarian publishes articles about all aspects of the reference process, some research-based and some applied. Current trends and traditional questions are equally welcome. Many articles concern new electronic tools and resources, best practices in instruction and reference service, analysis of marketing of services, and effectiveness studies.
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