Information security and technical issues of cloud storage services: a qualitative study on university students in Hong Kong

IF 3.4 3区管理学 0 INFORMATION SCIENCE & LIBRARY SCIENCE Library Hi Tech Pub Date : 2023-03-03 DOI:10.1108/lht-11-2022-0533

Shi Hui, Ming Yung Kwok, E. Kong, Dickson K. W. Chiu

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引用次数: 11

Abstract

PurposeAlthough cloud storage services can bring users valuable convenience, they can be technically complex and intrinsically insecure. Therefore, this research explores the concerns of academic users regarding cloud security and technical issues and how such problems may influence their continuous use in daily life.Design/methodology/approachThis qualitative study used a semi-structured interview approach comprising six main open-ended questions to explore the information security and technical issues for the continuous use of cloud storage services by 20 undergraduate students in Hong Kong.FindingsThe analysis revealed cloud storage service users' major security and technical concerns, particularly synchronization and backup issues, were the most significant technical barrier to the continuing personal use of cloud storage services.Originality/valueExisting literature has focused on how cloud computing services could bring benefits and security and privacy-related risks to organizations rather than security and technical issues of personal use, especially in the Asian academic context.

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云存储服务的信息安全与技术问题——对香港大学生的定性研究

目的云存储服务虽然可以给用户带来宝贵的便利，但在技术上存在复杂性和本质上的不安全性。因此，本研究探讨了学术用户对云安全和技术问题的关注，以及这些问题如何影响他们在日常生活中的持续使用。设计/方法/方法本定性研究采用半结构化访谈方法，包括六个主要开放式问题，探讨20名香港本科生持续使用云存储服务的信息安全和技术问题。调查结果分析显示，云存储服务用户的主要安全和技术问题，特别是同步和备份问题，是个人继续使用云存储服务的最大技术障碍。原创性/价值现有文献侧重于云计算服务如何为组织带来好处以及安全和隐私相关风险，而不是个人使用的安全和技术问题，特别是在亚洲学术背景下。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Library Hi Tech INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

8.30

自引率

44.10%

发文量

期刊介绍： ■Integrated library systems ■Networking ■Strategic planning ■Policy implementation across entire institutions ■Security ■Automation systems ■The role of consortia ■Resource access initiatives ■Architecture and technology ■Electronic publishing ■Library technology in specific countries ■User perspectives on technology ■How technology can help disabled library users ■Library-related web sites