The Implementation of the Common Assessment Framework at the General Hospital of Attica “KAT”

Abstract

Greece This paper discusses the implementation of the Common Assessment Framework (CAF) in the Greek civil service. CAF is based on the principles of total quality management (TQM) and is a tool for improving the performance of public bodies. Key element in its implementation is the dimension of organization self-assessment. This article defines the conceptual framework and analyses the management terms related to its application. Methods used include a review of academic and practical literature, as well as the case study of a particular department of the Greek public administration: a public hospital. In addition, the paper presents the prerequisites for CAF implementation and provides a detailed description of the criteria. Finally, implementation progress in the selected public service is assessed and some recommendations for improvement are made. In conclusion, good practices and lessons learned from the implementation of the CAF are