{"title":"The link between job satisfaction and the intent to leave among casino employees","authors":"Oliver W. Aho","doi":"10.1080/15332845.2020.1763756","DOIUrl":null,"url":null,"abstract":"Abstract Due to the nature of the interaction between gamblers and gaming company employees, casino operations are particularly vulnerable to excessive staff turnover. This study investigated the intrinsic, extrinsic, and general factors of employee job satisfaction and their influences on the intent to leave employment among casino operation employees. The results show that both high job satisfaction as well as significant job dissatisfaction exist within the organization. Of the variables examined, age and department worked were the factors that significantly influenced their intent to leave. This study revealed the casino employees’ primary reasons for leaving their jobs.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2020-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1763756","citationCount":"3","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Human Resources in Hospitality and Tourism","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15332845.2020.1763756","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 3
Abstract
Abstract Due to the nature of the interaction between gamblers and gaming company employees, casino operations are particularly vulnerable to excessive staff turnover. This study investigated the intrinsic, extrinsic, and general factors of employee job satisfaction and their influences on the intent to leave employment among casino operation employees. The results show that both high job satisfaction as well as significant job dissatisfaction exist within the organization. Of the variables examined, age and department worked were the factors that significantly influenced their intent to leave. This study revealed the casino employees’ primary reasons for leaving their jobs.
期刊介绍：
The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement
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