The development of a methodology for assessing teamwork and sustainable quality culture, focusing on top management teams

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-04-03 DOI:10.1108/tqm-01-2023-0004
Lilly-Mari Sten, Pernilla Ingelsson, Marie Häggström
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Abstract

PurposeThe purpose was to present a developed, tested and evaluated methodology for assessing teamwork and sustainable quality culture, focusing on top management teams (TMTs).Design/methodology/approachThe developed methodology was based on a convergent mixed-method design, including two data collection methods: questionnaire and focus group discussion. Two pilot tests were performed with two TMTs. This design involved analysing, merging and interpreting data, first separately by data collection method and theme and then in a meta-interpretation. Lastly, there was a follow-up meeting for evaluating results.FindingsFindings from the study were that the methodology can be used to assess teamwork and sustainable quality culture, and the results also showed the strength of using two data collection methods to provide a broader picture of teamwork and sustainable quality culture. A follow-up meeting validated the results and provided additional value to the two TMTs in the form of suggestions on how to improve their teamwork and sustainable quality culture.Practical implicationsApplying this methodology can guide TMTs in how to improve their teamwork and sustainable quality culture within their organisations.Originality/valueThis is a new methodology, containing a developed questionnaire and an interview guide, aiming to assess and evaluate teamwork within TMTs and sustainable quality culture. The practice of the methodology adds value to both TMTs and their organisations, as well as provides a theoretical and methodological contribution to research on teamwork and sustainable quality culture.
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开发一种评估团队合作和可持续质量文化的方法,重点关注高层管理团队
目的旨在提出一种经过开发、测试和评估的方法,用于评估团队合作和可持续质量文化,重点是高层管理团队(TMT)。设计/方法论/方法论开发的方法论基于趋同的混合方法设计,包括两种数据收集方法:问卷调查和焦点小组讨论。用两个TMT进行了两次试点试验。该设计涉及分析、合并和解释数据,首先通过数据收集方法和主题分别进行,然后进行元解释。最后,举行了一次评估结果的后续会议。研究结果表明,该方法可用于评估团队合作和可持续质量文化,研究结果还表明,使用两种数据收集方法来提供更广泛的团队合作和持续质量文化的优势。一次后续会议验证了结果,并就如何改进团队合作和可持续质量文化提出建议,为两位TMT提供了额外价值。实践意义应用这种方法可以指导TMT如何在其组织内提高团队合作和可持续的质量文化。独创性/价值这是一种新的方法,包含一份开发的问卷和一份访谈指南,旨在评估和评估TMT内部的团队合作和可持续质量文化。该方法的实践为TMT及其组织增加了价值,并为团队合作和可持续质量文化的研究提供了理论和方法上的贡献。
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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