Supporting home- and community-based organization activities through a customized videoconferencing platform

Abstract

), user friendly (e.g., large fonts, labeled buttons), supportive of social interactions (e.g., diverse engaging event content), and supportive of users’ privacy (e.g., HIPPA Compliant). They identified potential benefits of using the platform for staff applications such as trainings and administrative tasks (e.g., review and edit documents). Most challenges noted by participants were related to the introduction of a new platform: motivating people to adopt something new and potential staff burden to replace the platform they are currently using. Our research provides key insights pertaining to the potential benefits and concerns of implementing of a video conferencing platform to HCBOs. Our findings informed the design features needed to support delivery of social engagement programs by HCBOs. Furthermore, these insights informed development of a dashboard aimed to help organize and assist with the delivery of social engagement interventions.