{"title":"Indirect effects of video chat on outcomes of receiving support: Uniting theorizing about supportive communication and computer-mediated communication","authors":"Emily M. Buehler, Andrew C. High","doi":"10.1080/03637751.2022.2117393","DOIUrl":null,"url":null,"abstract":"ABSTRACT This study integrates theorizing about supportive communication and computer-mediated communication to investigate how features of the interactional context, social presence, and evaluations of supportive messages shape recipients’ emotional improvement. Participants (N = 139) reported to the lab with a friend, where they were randomly assigned to experimental conditions that varied the lighting quality of the physical setting and screen size of the device for a video-mediated supportive conversation, which are relevant and impactful features of video chat interactions. Results were consistent with theorizing: Lighting quality exerted a positive serial indirect effect on receivers’ emotional improvement because of its influence on social presence, which in turn influenced evaluations of support. Findings are discussed as they relate to the role of social presence in explaining how contextual features shape video-mediated supportive conversations.","PeriodicalId":48176,"journal":{"name":"Communication Monographs","volume":"90 1","pages":"92 - 111"},"PeriodicalIF":3.1000,"publicationDate":"2022-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Communication Monographs","FirstCategoryId":"98","ListUrlMain":"https://doi.org/10.1080/03637751.2022.2117393","RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMMUNICATION","Score":null,"Total":0}
引用次数: 2
Abstract
ABSTRACT This study integrates theorizing about supportive communication and computer-mediated communication to investigate how features of the interactional context, social presence, and evaluations of supportive messages shape recipients’ emotional improvement. Participants (N = 139) reported to the lab with a friend, where they were randomly assigned to experimental conditions that varied the lighting quality of the physical setting and screen size of the device for a video-mediated supportive conversation, which are relevant and impactful features of video chat interactions. Results were consistent with theorizing: Lighting quality exerted a positive serial indirect effect on receivers’ emotional improvement because of its influence on social presence, which in turn influenced evaluations of support. Findings are discussed as they relate to the role of social presence in explaining how contextual features shape video-mediated supportive conversations.
期刊介绍：
Communication Monographs, published in March, June, September & December, reports original, theoretically grounded research dealing with human symbolic exchange across the broad spectrum of interpersonal, group, organizational, cultural and mediated contexts in which such activities occur. The scholarship reflects diverse modes of inquiry and methodologies that bear on the ways in which communication is shaped and functions in human interaction. The journal endeavours to publish the highest quality communication social science manuscripts that are grounded theoretically. The manuscripts aim to expand, qualify or integrate existing theory or additionally advance new theory. The journal is not restricted to particular theoretical or methodological perspectives.
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