Unto the breach: What the COVID-19 pandemic exposes about digitalization

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2021-03-01 DOI:10.1016/j.infoandorg.2021.100337
Samer Faraj, Wadih Renno, Anand Bhardwaj
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引用次数: 74

Abstract

Much recent scholarly investigation has been focused on the promise of digitalization and the new ways of working and organizing it makes possible. In this paper, we analyze how the COVID-19 pandemic has acted as a natural breaching experiment that has challenged taken-for-granted expectations about digitalization and revealed four important issues: uneven access to digital infrastructures, the persistence of the analog in digitalization, the brittleness of unchecked digitalization, and panoptical surveillance. The sudden shift to digital work has exposed taken-for-granted assumptions about the universality of digital access. The crisis has also revealed that many highly digitalized processes still rely on analog elements. The pandemic has also exposed that many algorithms used in digitalized inter-organizational processes are brittle due to overreliance on historic patterns. Finally, the pandemic has breached fundamental expectations of privacy when organizational surveillance was extended into private and public spaces. Thus, the pandemic has laid bare fundamental challenges in digitalization and has exposed the limits of rose‑tinted thinking about the relation between technology and organizing.

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突破:COVID-19大流行暴露了数字化的什么
最近的许多学术调查都集中在数字化的前景以及它所带来的新的工作和组织方式上。在本文中,我们分析了2019冠状病毒病大流行如何成为一场自然突破实验,挑战了人们对数字化理所当然的期望,并揭示了四个重要问题:数字基础设施的接入不均衡、数字化中模拟的持久性、未经检查的数字化的脆弱性以及全光学监控。向数字工作的突然转变暴露了对数字访问的普遍性的想当然的假设。这场危机还表明,许多高度数字化的过程仍然依赖于模拟元素。这场大流行还暴露出,由于过度依赖历史模式,数字化组织间流程中使用的许多算法很脆弱。最后,当组织监测扩展到私人和公共空间时,大流行违背了对隐私的基本期望。因此,这场大流行暴露了数字化的根本挑战,暴露了对技术与组织之间关系的乐观思维的局限性。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
期刊最新文献
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