An innovative maturity model to assess supply chain quality management

IF 2.7 Q2 MANAGEMENT International Journal of Quality & Reliability Management Pub Date : 2021-10-25 DOI:10.1108/IJQRM-06-2021-0184

C. Cubo, R. Oliveira, A. C. Fernandes, P. Sampaio, M. Carvalho, P. Afonso

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引用次数: 6

Abstract

Purpose – This paper aims to presentand discuss an innovativematurity model (MM) to assess supply chain quality management (SCQM). The SCQM MM can be used to guide organizations in the development and improvement of quality in their supply chains (SCs). Additionally, this paper intends to better understand that integration and its impacts on organizational performance. Design/methodology/approach – The proposed MM was developed based on an exhaustive literature reviewofthemostrelevantMMsdevelopedintheareasofqualitymanagement,supplychainmanagementand otherrelevantdomains. Findings – The proposed MM consists of a matrix with 100 criteria organized in five organizational dimensions and five maturity levels, embracing the most relevant SC issues and describing a progressive path towards a state of full maturity. Originality/value – It is an innovative tool useful for both academic experts and practitioners to integrate quality management across the SC, thus promoting and improving organizational performance from an integrated and sustainable perspective.

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一个评估供应链质量管理的创新成熟度模型

目的-本文旨在提出和讨论一个创新成熟度模型(MM)来评估供应链质量管理(SCQM)。供应链质量管理模型可用于指导组织在其供应链(SCs)中开发和改进质量。此外，本文旨在更好地理解整合及其对组织绩效的影响。设计/方法论/方法-拟议的MM是基于对质量管理、供应链管理和其他相关领域中最相关的MM的详尽文献综述而开发的。发现-建议的MM由一个包含100个标准的矩阵组成，这些标准分为五个组织维度和五个成熟度级别，包括最相关的SC问题，并描述迈向完全成熟状态的渐进路径。原创性/价值-这是一个创新的工具，对学术专家和实践者来说都很有用，可以将质量管理整合到整个供应链中，从而从综合和可持续的角度促进和改善组织绩效。

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来源期刊

International Journal of Quality & Reliability Management MANAGEMENT-

CiteScore

5.60

自引率

12.00%

发文量

期刊介绍： In today''s competitive business and industrial environment, it is essential to have an academic journal offering the most current theoretical knowledge on quality and reliability to ensure that top management is fully conversant with new thinking, techniques and developments in the field. The International Journal of Quality & Reliability Management (IJQRM) deals with all aspects of business improvements and with all aspects of manufacturing and services, from the training of (senior) managers, to innovations in organising and processing to raise standards of product and service quality. It is this unique blend of theoretical knowledge and managerial relevance that makes IJQRM a valuable resource for managers striving for higher standards.Coverage includes: -Reliability, availability & maintenance -Gauging, calibration & measurement -Life cycle costing & sustainability -Reliability Management of Systems -Service Quality -Green Marketing -Product liability -Product testing techniques & systems -Quality function deployment -Reliability & quality education & training -Productivity improvement -Performance improvement -(Regulatory) standards for quality & Quality Awards -Statistical process control -System modelling -Teamwork -Quality data & datamining