Sharing cognitive, emotional and spiritual knowledge within smart and connected communities

Abstract

The research concentrates on describing how knowledge is shared within private and public smart and connected communities. The focus is on the type of shared knowledge and also on the knowledge flow direction. Thus, the activity from TripAdvisor and Barcelona CityHall Facebook page is tracked and synthesised from 1 September, 2017, until 1 February, 2018; 469 posts with 150 users liking or commenting 38.119 times are extracted and processed based on social network analysis techniques. The results prove that the smart and connected communities foster the relationships developed among members, and support the acquisition and dissemination of emotional and cognitive knowledge. Furthermore, these findings have both theoretical and practical implications; on the one hand, it extends the theory from the knowledge management area, and on the other hand, it provides a valuable tool for co-creating economic and social value in the digital ecosystem.