{"title":"Exploring a hospitality leadership competency model: Cross-cultural validation in New Zealand and Vietnam","authors":"Le Vinh Nguyen, J. Haar, Roy K. Smollan","doi":"10.1080/15332845.2021.1923901","DOIUrl":null,"url":null,"abstract":"Abstract Prior studies confirm that poor leadership is a key driver of employee turnover. This study tests the influence of 10 leadership competencies toward job satisfaction and turnover intentions in New Zealand and Vietnamese hotels. The results show that all 10 competencies were significantly correlated to both outcomes in each country with these were dominant predictors: (1) ethical leadership and team leadership in New Zealand and, (2) ethical leadership, delegation, and team leadership in Vietnam. Moreover, the influence of these competencies on turnover intentions was mediated by job satisfaction, thus implying an underlying causal mechanism.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2021-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1923901","citationCount":"4","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Human Resources in Hospitality and Tourism","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15332845.2021.1923901","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 4
Abstract
Abstract Prior studies confirm that poor leadership is a key driver of employee turnover. This study tests the influence of 10 leadership competencies toward job satisfaction and turnover intentions in New Zealand and Vietnamese hotels. The results show that all 10 competencies were significantly correlated to both outcomes in each country with these were dominant predictors: (1) ethical leadership and team leadership in New Zealand and, (2) ethical leadership, delegation, and team leadership in Vietnam. Moreover, the influence of these competencies on turnover intentions was mediated by job satisfaction, thus implying an underlying causal mechanism.
期刊介绍：
The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement
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