The effect of accreditation on higher education performance through quality culture mediation: the perceptions of administrative and quality managers

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-04-06 DOI:10.1108/tqm-11-2022-0322
Shahzaf Iqbal, C. A. Taib, M. R. Razalli
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引用次数: 1

Abstract

PurposeThis study aims to examine the effect of accreditation on higher education performance, directly and indirectly, through the quality culture as a mediator in the context of higher education, based on the perceptions of administrative and quality managers.Design/methodology/approachThis is a quantitative study using stratified random sampling techniques to collect data through a nationwide survey of universities in Pakistan. Of the 150 questionnaires distributed, 105 are found to be valid, while the data are analyzed by partial least squares structural equation modeling (PLS-SEM).FindingsThe results provide interesting insights, including significant effects of accreditation on quality culture and higher education performance, significant effects of quality culture on higher education performance and the mediating role of quality culture in relation to accreditation and higher education performance.Research limitations/implicationsLimitations of the study include a relatively smaller sample size and the selection of administrative managers as the sole respondents. This study extends the theoretical understanding by introducing several linkages, including the link between accreditation and higher education performance, accreditation and quality culture, and by introducing quality culture as a mediator. Furthermore, the study also provides empirical evidence for all proposed links in the university setting. This study has implications for administrative and quality managers, in terms of effectively implementing accreditation standards by cultivating a quality culture at their respective universities, resulting in improved university performance.Originality/valueThis study is the first to introduce quality culture as a mediator between accreditation and higher education performance and examines the effect of accreditation and quality culture on higher education performance in the university context. Also, the interdisciplinary nature of the study makes it relevant and interesting to administrative and quality managers in the fields of higher education and quality management.
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通过质量文化中介的认证对高等教育绩效的影响:行政和质量管理者的看法
目的本研究旨在基于行政和质量管理者的认知,通过作为高等教育中介的质量文化,检验认证对高等教育绩效的直接和间接影响。设计/方法/方法这是一项定量研究,使用分层随机抽样技术,通过对巴基斯坦大学的全国性调查收集数据。在分发的150份问卷中,105份是有效的,而数据则通过偏最小二乘结构方程建模(PLS-SEM)进行分析。结果提供了有趣的见解,包括认证对质量文化和高等教育绩效的显著影响,质量文化对高等教育绩效的显著影响以及质量文化在认证和高等教育绩效中的中介作用。研究局限性/含义研究的局限性包括相对较小的样本量和选择行政管理人员作为唯一的受访者。本研究通过引入几个联系来扩展理论理解,包括认证与高等教育绩效、认证与质量文化之间的联系,以及引入质量文化作为中介。此外,该研究还为大学环境中所有拟议的联系提供了经验证据。这项研究对行政和质量管理人员具有启示意义,即通过在各自的大学培养质量文化,有效实施认证标准,从而提高大学绩效。原创性/价值本研究首次引入了质量文化作为认证和高等教育绩效之间的中介,并考察了认证和质量文化对大学背景下高等教育绩效的影响。此外,该研究的跨学科性质使其对高等教育和质量管理领域的行政和质量管理人员具有相关性和趣味性。
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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