{"title":"Doing “Care Work” in Emergency Service Calls","authors":"A. Garcia","doi":"10.1080/10570314.2022.2138526","DOIUrl":null,"url":null,"abstract":"Sending help when needed is a central role for emergency service call takers, but providing help during the call is also an important part of the job. The “care work” call takers do may assist callers with physical and emotional safety and enhance their resilience as they deal with ongoing emergencies prior to the arrival of the police. This conversational analytic study of a collection of 24 emergency telephone calls reveals the interactional techniques the call takers use to accomplish care work and shows how they integrate care work into their communication within the call.","PeriodicalId":46926,"journal":{"name":"WESTERN JOURNAL OF COMMUNICATION","volume":null,"pages":null},"PeriodicalIF":0.7000,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"WESTERN JOURNAL OF COMMUNICATION","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10570314.2022.2138526","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"COMMUNICATION","Score":null,"Total":0}
引用次数: 1
Abstract
Sending help when needed is a central role for emergency service call takers, but providing help during the call is also an important part of the job. The “care work” call takers do may assist callers with physical and emotional safety and enhance their resilience as they deal with ongoing emergencies prior to the arrival of the police. This conversational analytic study of a collection of 24 emergency telephone calls reveals the interactional techniques the call takers use to accomplish care work and shows how they integrate care work into their communication within the call.
期刊介绍：
Published quarterly since 1937, the Western Journal of Communication is one of two scholarly journals of the Western States Communication Association (WSCA). The journal is dedicated to the publication of original scholarship that enhances our understanding of human communication. Diverse theoretical and methodological perspectives are welcome. WJC"s longstanding commitment to multiple approaches, perspectives, and issues is reflected by its history of publishing research across rhetorical and media studies, interpersonal and intercultural communication, critical and cultural studies, language behavior, performance studies, small group and organizational communication, freedom of speech, and health and family communication.
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