Hong Kong academic librarians' attitudes toward robotic process automation

IF 3.4 3区管理学 0 INFORMATION SCIENCE & LIBRARY SCIENCE Library Hi Tech Pub Date : 2022-09-07 DOI:10.1108/lht-03-2022-0141

Chia-Hua Lin, Dickson K. W. Chiu, K. Lam

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引用次数: 8

Abstract

PurposeThis research investigates Hong Kong academic librarians' attitudes toward robotic process automation (RPA) and their willingness to learn this technology.Design/methodology/approachThis qualitative study collected data through one-on-one semi-structured interviews conducted with video conferencing software. After participants received basic RPA information and three existing library application cases, they answered questions based on the interview guide. This research used the inductive thematic analysis method to analyze the collected data.FindingsRegarding Hong Kong academic librarians' attitudes towards RPA, 19 themes were identified. Although all participants did not have previous knowledge of RPA, most showed positive attitudes toward implementing RPA in their libraries and some willingness to learn it. Besides, among all identified themes, negative attitudes mainly comprised “Affect” and “Cognition” factors, hindering RPA deployment in academic libraries.Originality/valueThis research helps librarians and RPA vendors make better decisions or strategies for implementing RPA for libraries, which has not been explored, especially in East Asia.

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香港学术图书馆管理员对机器人过程自动化的态度

目的本研究探讨香港学术图书馆馆员对机器人过程自动化(RPA)的态度及学习该技术的意愿。设计/方法/方法本定性研究通过视频会议软件进行的一对一半结构化访谈收集数据。在获得基本的RPA信息和三个现有的图书馆应用案例后，参与者根据面试指南回答问题。本研究采用归纳主题分析法对收集到的数据进行分析。关于香港学术图书馆员对RPA的态度，共确定了19个主题。虽然所有的参与者之前都没有RPA的知识，但大多数人对在他们的库中实现RPA表现出积极的态度，并且有学习RPA的意愿。此外，在所有确定的主题中，负面态度主要包括“情感”和“认知”因素，阻碍了RPA在高校图书馆的部署。原创性/价值本研究有助于图书馆员和RPA供应商为图书馆实施RPA做出更好的决策或策略，这一点尚未被探索，特别是在东亚。

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来源期刊

Library Hi Tech INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

8.30

自引率

44.10%

发文量

期刊介绍： ■Integrated library systems ■Networking ■Strategic planning ■Policy implementation across entire institutions ■Security ■Automation systems ■The role of consortia ■Resource access initiatives ■Architecture and technology ■Electronic publishing ■Library technology in specific countries ■User perspectives on technology ■How technology can help disabled library users ■Library-related web sites