Experiences of inadequate interpersonal relationships regarding quality improvement and quality assurance in the Ministry of Health and Social Services in Namibia

Q2 Social Sciences Development Studies Research Pub Date : 2020-01-01 DOI:10.1080/21665095.2020.1779598

H. Amukugo, J. P. Nangombe, A. Karera

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引用次数: 6

Abstract

ABSTRACT Quality improvement and quality assurance in healthcare settings depend to a great degree on interpersonal relationships that enable effective communication and understanding between individuals. Poor interpersonal relationships between health professionals, patients or groups are considered detrimental to the achievement and sharing of common goals. This paper explored the experiences of managers and health professionals regarding the quality of health care delivery at the Ministry of Health and Social Services (MoHSS) in Namibia, using interviews and focus group discussions. The findings indicated negative attitudes by health professionals towards patients; poor communication among health professionals; lack of motivation and team work as well as resistance to change. It was concluded that most of the problems at MoHSS health care facilities are due to the lack of strong interpersonal relationships, either between patients and health professionals or between health professionals and management. The researchers recommend future research to document the views and experiences of private health providers and patients.

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纳米比亚卫生和社会服务部在质量改进和质量保证方面人际关系不足的经验

摘要医疗环境中的质量改进和质量保证在很大程度上取决于人际关系，人际关系能够使个人之间进行有效的沟通和理解。卫生专业人员、患者或群体之间糟糕的人际关系被认为不利于实现和共享共同目标。本文通过访谈和焦点小组讨论，探讨了纳米比亚卫生和社会服务部（MoHSS）管理人员和卫生专业人员在医疗服务质量方面的经验。调查结果表明，卫生专业人员对患者持消极态度；卫生专业人员之间沟通不畅；缺乏动力和团队合作以及对变革的抵制。结论是，MoHSS医疗机构的大多数问题是由于患者与卫生专业人员之间或卫生专业人员与管理层之间缺乏牢固的人际关系。研究人员建议未来的研究记录私人医疗服务提供者和患者的观点和经历。

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来源期刊

Development Studies Research Social Sciences-Development

CiteScore

3.20

自引率

0.00%

发文量

审稿时长

12 weeks

期刊介绍： Development Studies Research ( DSR) is a Routledge journal dedicated to furthering debates in development studies. The journal provides a valuable platform for academics and practitioners to present their research on development issues to as broad an audience as possible. All DSR papers are published Open Access. This ensures that anyone, anywhere can engage with the valuable work being carried out by the myriad of academics and practitioners engaged in development research. The readership of DSR demonstrates that our goal of reaching as broad an audience as possible is being achieved. Papers are accessed by over 140 countries, some reaching over 9,000 downloads. The importance of the journal to impact is thus critical and the significance of OA to development researchers, exponential. Since its 2014 launch, the journal has examined numerous development issues from across the globe, including indigenous struggles, aid effectiveness, small-scale farming for poverty reduction, sustainable entrepreneurship, agricultural development, climate risk and the ‘resource curse’. Every paper published in DSR is an emblem of scientific rigour, having been reviewed first by members of an esteemed Editorial Board, and then by expert academics in a rigorous review process. Every paper, from the one examining a post-Millennium Development Goals environment by one of its architects (see Vandermortele 2014), to ones using established academic theory to understand development-imposed change (see Heeks and Stanforth 2015), and the more policy-oriented papers that contribute valuable recommendations to policy-makers and practitioners (see DSR Editor’s Choice: Policy), reaches a multidisciplinary audience.