The learning effect on organizational performance during a crisis: a serial mediation analysis with knowledge creation, storage and sharing

Usman Qadri, M. A. Ghani, Shumaila Bibi, A. Tahir, M. Farooq, Abdul Rauf Kashif
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引用次数: 5

Abstract

PurposeThe aim of this study is to investigate the serially mediating effect of knowledge management (KM) practices (namely, knowledge creation, storage and sharing) on the organizational learning (OL) and organizational performance (OP) relationships during a crisis.Design/methodology/approachBased on theories-of-action, knowledge-based and resource-based theories, this study proposed a sequential mediation model where OL underlying mechanisms through which KM practices have facilitated OP during the crisis. The sample dataset contains 440 responses collected from the managers of the software development companies in Pakistan. The authors used Hayes Process macro with SPSS to test the study hypotheses.FindingsThe results of the study reveal that knowledge creation, storage and sharing serially mediate the relationships between OL and OP. These findings strengthen the argument suggesting that OL plays the key role in KM that helps software companies to mend their performance in times of crisis.Originality/valueThis study contributes to the KM literature in two ways: (1) grounded on the study's proposed framework, organizations can improve and manage their businesses in times of crisis and (2) learn how to generate new knowledge in response to business crises.
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危机期间学习对组织绩效的影响:知识创造、存储和共享的系列中介分析
目的本研究旨在探讨危机期间知识管理(KM)实践(即知识创造、存储和共享)对组织学习(OL)和组织绩效(OP)关系的连续中介作用。设计/方法论/方法基于行动理论、基于知识和基于资源的理论,本研究提出了一个顺序中介模型,其中OL是危机期间KM实践促进OP的潜在机制。样本数据集包含从巴基斯坦软件开发公司经理那里收集的440份回复。作者使用Hayes过程宏和SPSS对研究假设进行了检验。研究结果表明,知识创造、存储和共享依次调节OL和OP之间的关系。这些发现强化了这样一种论点,即OL在知识管理中发挥着关键作用,有助于软件公司在危机时期改善业绩。独创性/价值本研究在两个方面对知识管理文献做出了贡献:(1)基于研究提出的框架,组织可以在危机时期改进和管理其业务;(2)学习如何在应对业务危机时产生新知识。
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来源期刊
CiteScore
6.90
自引率
0.00%
发文量
21
审稿时长
24 weeks
期刊介绍: European Journal of Management and Business Economics is interested in the publication and diffusion of articles of rigorous theoretical, methodological or empirical research associated with the areas of business economics, including strategy, finance, management, marketing, organisation, human resources, operations, and corporate governance, and tourism. The journal aims to attract original knowledge based on academic rigour and of relevance for academics, researchers, professionals, and/or public decision-makers.
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