Lean thinking and strategy deployment: adapting Hoshin Kanri and A3-based project prioritization in police services

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-01-27 DOI:10.1108/tqm-05-2022-0177
F. P. Santhiapillai, R. Ratnayake
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Abstract

PurposeThis paper aims to propose a methodology to support public managers' adaptation of the Hoshin Kanri (HK) strategy deployment approach in the context of lean thinking (LT), considering strategic alignment and consensus reaching when prioritizing a vital few of the organization's continuous improvement (CI) projects.Design/methodology/approachThe methodology incorporates the A3 problem-solving report into the HK approach to identify and outline CI projects. The priority and deployment of the projects are weighted by a composite score for impact and innovation using the Delphi method. The proposed methodology was applied in one Norwegian police district as part of action research.FindingsThe obtained results indicate that the proposed methodology provides an intuitive and systematic approach to weigh the importance and ensure alignment of CI projects with the organization's strategy and goals. Consequently, this minimizes the possibility of strategy deployment priorities being weighted by decision bias and siloed decision-making.Originality/valueThe literature on strategy deployment in the context of LT in police services is significantly limited and this study aids in fixing this gap. The adapted HK approach can support the implementation of LT as an integral part of a comprehensive strategic management system, thereby enabling knowledge sharing and exploration of the extendibility of implemented best practices and improvement ideas to problems arising across the organization.
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精益思维和战略部署:在警察服务中调整Hoshin Kanri和基于a3的项目优先级
本文旨在提出一种方法,以支持公共管理者在精益思维(LT)的背景下适应Hoshin Kanri (HK)战略部署方法,在优先考虑组织持续改进(CI)项目的关键部分时考虑战略一致性和共识达成。设计/方法/方法该方法将A3问题解决报告纳入HK方法,以确定和概述CI项目。项目的优先级和部署使用德尔菲法对影响和创新的综合得分进行加权。作为行动研究的一部分,提议的方法已在挪威的一个警察区应用。所获得的结果表明,所提出的方法提供了一种直观和系统的方法来衡量CI项目与组织战略和目标的重要性并确保其一致性。因此,这最大限度地减少了战略部署优先级被决策偏差和孤立决策所加权的可能性。原创性/价值关于警察服务中LT背景下战略部署的文献非常有限,本研究有助于弥补这一空白。经调整后的香港方法,可作为全面策略管理系统的一个组成部分,支持实施长期管理,从而实现知识共享,并探索已实施的最佳实践和改进思路的可扩展性,以解决整个组织出现的问题。
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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