Digital citizen empowerment: A systematic literature review of theories and development models

IF 5.1 3区管理学 Q1 DEVELOPMENT STUDIES Information Technology for Development Pub Date : 2022-03-02 DOI:10.1080/02681102.2022.2046533

Swapnil Sharma, A. Kar, M. Gupta, Yogesh Kumar Dwivedi, M. Janssen

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引用次数: 15

Abstract

ABSTRACT Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering dispersed literature surrounding Digital Citizen Empowerment (DCE) from the past two decades.Categorising the literature under four thematic categories or strategies of DCE: Digital Activism (DA), Multi-channel Service Delivery (MCSD), Participatory Budgeting (PB), and Deliberative Governance (DG) critical comparative analysis is done. A conceptual model of DCE, covering how theories from different inter-disciplinary areas of political, social, and information science influence the development of information societies and DCE is presented. Action points in our conceptual model are mapped to policy objectives targeting improved delivery of empowering policy goals by practitioners, and future research opportunities in the context of DCE are discussed.

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数字公民赋权：理论与发展模式的系统文献综述

世界各国政府在数字倡议方面投入了大量资金，以发展拥有相互联系和积极参与的公民的信息社会，但缺乏持续参与和参与质量等问题仍然困扰着他们。我们对Scopus和Web of Science (WoS)数据库进行了系统的文献综述，涵盖了过去二十年来围绕数字公民赋权(DCE)的分散文献。将文献分为四个主题类别或DCE策略:数字行动主义(DA)，多渠道服务交付(MCSD)，参与式预算(PB)和协商治理(DG)进行了批判性比较分析。一个概念模型，涵盖了政治、社会和信息科学的不同跨学科领域的理论如何影响信息社会和信息技术的发展。我们的概念模型中的行动点被映射到政策目标，旨在通过从业者改善授权政策目标的交付，并讨论了未来在DCE背景下的研究机会。

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来源期刊

Information Technology for Development Multiple-

CiteScore

11.30

自引率

16.70%

发文量

期刊介绍： Information Technology for Development , with an established record for publishing quality research and influencing practice, is the first journal to have explicitly addressed global information technology issues and opportunities. It publishes social and technical research on the effects of Information Technology (IT) on economic, social and human development. The objective of the Journal is to provide a forum for policy-makers, practitioners, and academics to discuss strategies and best practices, tools and techniques for ascertaining the effects of IT infrastructures in government, civil societies and the private sector, and theories and frameworks that explain the effects of IT on development. The concept of development relates to social, economic and human outcomes from the implementation of Information and Communication Technology (ICT) tools, technologies, and infrastructures. In addition to being a valuable publication in the field of information systems, Information Technology for Development is also cited in fields such as public administration, economics, and international development and business, and has a particularly large readership in international agencies connected to the Commonwealth Secretariat, United Nations, and World Bank.