{"title":"‘Straight? What straight?’Investigating navigation instructions’applicability","authors":"Fateme Teimouri, Kai-Florian Richter","doi":"10.1080/17489725.2021.2014582","DOIUrl":null,"url":null,"abstract":"ABSTRACT Anecdotal evidence shows that, sometimes, the instructions generated by a navigation service do not seem to match with how a wayfinder understands the given wayfinding situation. Such issues may make processing instructions harder for the wayfinder, and it may be a potential source of wayfinding errors and dangerous behaviour. These mismatches may be caused by several issues, ranging from errors in the base data to issues with the instruction generating system – the service’s inference system. In this work, we focus on the latter. We empirically investigate how much people agree with navigation instructions usefully describing a given wayfinding situation. To this end, we collected both quantitative (ratings) and qualitative data (comments and alternative instructions). Quantitative analysis supports the assumption that, sometimes, instructions just do not seem to fit. Qualitative analysis points to two main sources for the mismatches: 1) the language used in the instructions; 2) how the navigation service represents and reasons about a wayfinding situation.","PeriodicalId":44932,"journal":{"name":"Journal of Location Based Services","volume":"17 1","pages":"1 - 25"},"PeriodicalIF":1.2000,"publicationDate":"2021-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Location Based Services","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/17489725.2021.2014582","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"TELECOMMUNICATIONS","Score":null,"Total":0}
引用次数: 0
Abstract
ABSTRACT Anecdotal evidence shows that, sometimes, the instructions generated by a navigation service do not seem to match with how a wayfinder understands the given wayfinding situation. Such issues may make processing instructions harder for the wayfinder, and it may be a potential source of wayfinding errors and dangerous behaviour. These mismatches may be caused by several issues, ranging from errors in the base data to issues with the instruction generating system – the service’s inference system. In this work, we focus on the latter. We empirically investigate how much people agree with navigation instructions usefully describing a given wayfinding situation. To this end, we collected both quantitative (ratings) and qualitative data (comments and alternative instructions). Quantitative analysis supports the assumption that, sometimes, instructions just do not seem to fit. Qualitative analysis points to two main sources for the mismatches: 1) the language used in the instructions; 2) how the navigation service represents and reasons about a wayfinding situation.
期刊介绍：
The aim of this interdisciplinary and international journal is to provide a forum for the exchange of original ideas, techniques, designs and experiences in the rapidly growing field of location based services on networked mobile devices. It is intended to interest those who design, implement and deliver location based services in a wide range of contexts. Published research will span the field from location based computing and next-generation interfaces through telecom location architectures to business models and the social implications of this technology. The diversity of content echoes the extended nature of the chain of players required to make location based services a reality.
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