{"title":"The Use of Text Message Reminders to Increase Completion of Web-Based Surveys: Results of Two Randomized Control Trials","authors":"Lisa Langenderfer-Magruder, D. Wilke","doi":"10.1080/15228835.2019.1583154","DOIUrl":null,"url":null,"abstract":"Abstract Limited research examines the use of text messaging to improve survey response rates. Drawing on Tailored Panel Management, the Florida Study of Professionals for Safe Families utilized text messages as reminders to complete unfinished web-based surveys, examining if completion varies by (a) message content, and (b) initial level of survey engagement. Overall, message content did not impact completion. However, participants who completed more than half of their survey at the time of a reminder text were more likely to complete their survey than those who had completed less than 50%. We suggest strategies to promote survey completion through text messaging.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"22 - 37"},"PeriodicalIF":1.5000,"publicationDate":"2020-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2019.1583154","citationCount":"5","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15228835.2019.1583154","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"SOCIAL WORK","Score":null,"Total":0}
引用次数: 5
Abstract
Abstract Limited research examines the use of text messaging to improve survey response rates. Drawing on Tailored Panel Management, the Florida Study of Professionals for Safe Families utilized text messages as reminders to complete unfinished web-based surveys, examining if completion varies by (a) message content, and (b) initial level of survey engagement. Overall, message content did not impact completion. However, participants who completed more than half of their survey at the time of a reminder text were more likely to complete their survey than those who had completed less than 50%. We suggest strategies to promote survey completion through text messaging.
期刊介绍：
This peer-reviewed, refereed journal explores the potentials of computer and telecommunications technologies in mental health, developmental disability, welfare, addictions, education, and other human services. The Journal of Technology in Human Services covers the full range of technological applications, including direct service techniques. It not only provides the necessary historical perspectives on the use of computers in the human service field, but it also presents articles that will improve your technology literacy and keep you abreast of state-of-the-art developments.
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