Balancing the satisfaction of stakeholders in home health care coordination: a novel OptaPlanner CSP model.

IF 1.2 Q4 HEALTH POLICY & SERVICES Health Systems Pub Date : 2023-02-27 eCollection Date: 2023-01-01 DOI:10.1080/20476965.2023.2179947

Liwen Zhang, Hervé Pingaud, Franck Fontanili, Elyes Lamine, Cléa Martinez, Christophe Bortolaso, Mustapha Derras

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Abstract

Home Health Care Routing and Scheduling Problem (HHCRSP) has been widely investigated in operations research. In this paper, a model based on the Constraint Satisfaction Problem (CSP) is proposed, which is able to deal with daily HHCRSPs. Human factors are considered in our formulation of the problem and we seek a balance between the different stakeholders' satisfaction criteria. The considered temporal constraints are soft and controlled by the stakeholders' personalised tolerance and satisfaction rates. We will explain how this new Satisfaction-Oriented HHCRSP (SOH2CRSP) model is built and solved by using an open-source solver: the OptaPlanner. In order to examine the impact of human factors, a study will estimate the added value provided when satisfaction is considered in the problem formulation. The comparison is based on a use case derived from the dataset of an existing HHC organisation. The numerical results will show the benefits of our approach.

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平衡家庭医疗保健协调中利益相关者的满意度：一种新的OptaPlanner CSP模型

家庭保健路由和调度问题（HHCRSP）已在运筹学中得到广泛研究。本文提出了一个基于约束满足问题（CSP）的模型，该模型能够处理日常的 HHCRSP。我们在制定问题时考虑了人为因素，并寻求不同利益相关者满意度标准之间的平衡。所考虑的时间约束是软约束，由利益相关者的个性化容忍度和满意度控制。我们将解释如何使用开源求解器 OptaPlanner 建立和求解这种新的以满意度为导向的 HHCRSP（SOH2CRSP）模型。为了考察人为因素的影响，一项研究将估算在问题表述中考虑满意度时提供的附加值。比较基于一个从现有 HHC 组织数据集中得出的使用案例。数值结果将显示我们方法的优势。

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来源期刊

Health Systems HEALTH POLICY & SERVICES-

CiteScore

4.20

自引率

11.10%

发文量