Employee engagement and performance of MSMEs during COVID-19: the moderating effect of job demands and job resources

R. B. Coffie, Raymond Gyimah, K. Boateng, Alimatu Sardiya
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引用次数: 2

Abstract

PurposeThis study explores how employee engagement (EE) influences employee performance and how this relationship is moderated by job demands and job resources among micro, small and medium enterprises (MSMEs) in an emerging economy context during the COVID-19 pandemic.Design/methodology/approachThe study adopts the survey and quantitative approach to gathering data from 395 MSMEs operating in an emerging economy in sub-Saharan Africa. Data were analyzed using Partial Least Squares, version 3.0.FindingsThe results reveal that EE significantly influences employee performance among MSMEs during the pandemic. Also, job resources were found to be significant predictors of EE in the MSME sector. In contrast, job demands did not have a significant effect on EE during the pandemic. Finally, job resources but not job demand moderate the relationship between EE and employee performance.Originality/valueThis study is one of the earliest to explore the effects of EE on employee performance and how this relationship is moderated by job resources and job demands in sub-Saharan Africa's MSME sector since the influx of COVID-19.
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新冠疫情期间中小微企业员工敬业度与绩效:工作需求和工作资源的调节作用
目的本研究探讨新冠疫情背景下新兴经济体背景下中小微企业(MSMEs)员工敬业度(EE)如何影响员工绩效,以及工作需求和工作资源如何调节这种关系。设计/方法/方法本研究采用调查和定量方法,从撒哈拉以南非洲一个新兴经济体的395家中小微企业中收集数据。数据分析采用3.0版偏最小二乘法。研究结果表明,疫情期间,中小微企业员工情感表达显著影响员工绩效。此外,在中小微企业中,工作资源被发现是情感表达的重要预测因素。相比之下,在大流行期间,工作需求对情感表达没有显著影响。最后,工作资源而非工作需求调节了情感表达与员工绩效的关系。独创性/价值本研究是探索自2019冠状病毒病涌入以来撒哈拉以南非洲中小微企业部门的工作资源和工作需求如何调节情感表达对员工绩效影响的最早研究之一。
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来源期刊
CiteScore
3.20
自引率
7.70%
发文量
41
期刊介绍: African Journal of Economic and Management Studies (AJEMS) advances both theoretical and empirical research, informs policies and practices, and improves understanding of how economic and business decisions shape the lives of Africans. AJEMS is a multidisciplinary journal and welcomes papers from all the major disciplines in economics, business and management studies.
期刊最新文献
Examining the relationship between inclusive growth and tax revenue mobilization: additional evidence from sub-Saharan African countries Tariff effects on industrial performance: symmetric and asymmetric evidence from Nigeria Capital market development in emerging African countries: the pandemic problem and role of macroeconomic policies Assessing the extent of exchange rate risk pricing in equity markets: emerging versus developed economies Fiscal policy and poverty reduction in sub-Saharan Africa: is the relationship influenced by the business cycle?
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