Wonhyung Lee, Kelly M. Gross, C. Chelmis, Daphney-Stavroula Zois
{"title":"Community-engaged technology development for bridging service users and service providers: lessons from the field","authors":"Wonhyung Lee, Kelly M. Gross, C. Chelmis, Daphney-Stavroula Zois","doi":"10.1080/10705422.2022.2101573","DOIUrl":null,"url":null,"abstract":"ABSTRACT This article shares the experiences and lessons learned from a community project that aims to develop a technology-based solution to improve communications between service users and service providers. Through this multi-year project in the Capital District of New York State, a team of social workers and engineers created a mobile app prototype based on the feedback from the community. This case study shares insights for conceptualizing various phases of community engagement as well as for recruiting multiple groups of stakeholders in the process of creating a collective vision for technology development.","PeriodicalId":46385,"journal":{"name":"Journal of Community Practice","volume":"30 1","pages":"319 - 331"},"PeriodicalIF":1.5000,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Community Practice","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10705422.2022.2101573","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"SOCIAL WORK","Score":null,"Total":0}
引用次数: 2
Abstract
ABSTRACT This article shares the experiences and lessons learned from a community project that aims to develop a technology-based solution to improve communications between service users and service providers. Through this multi-year project in the Capital District of New York State, a team of social workers and engineers created a mobile app prototype based on the feedback from the community. This case study shares insights for conceptualizing various phases of community engagement as well as for recruiting multiple groups of stakeholders in the process of creating a collective vision for technology development.
期刊介绍：
The Journal of Community Practice is an interdisciplinary journal grounded in social work. It is designed to provide a forum for community practice, including community organizing, planning, social administration, organizational development, community development, and social change. The journal contributes to the advancement of knowledge related to numerous disciplines, including social work and the social sciences, urban planning, social and economic development, community organizing, policy analysis, urban and rural sociology, community health, public administration, and nonprofit management. As a forum for authors and a resource for readers, this journal makes an invaluable contribution to the community"s conceptualization, applications, and practice.
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