Enhancing work relationships across cultures: The role of energy in cross-cultural work interactions

Abstract

As culturally different individuals work together, energy may be employed as a resource towards building and sustaining a work relationship. However, current scholarship on energy at work and relational energy fail to take into account cultural considerations. To address this gap, we develop novel theory that distinguishes amongst various forms of energy to explicate how they are differentially interpreted in interactions based on cultural orientation. Integrating theories of interaction rituals and energy at work, our theorizing calls into question common assumptions in prior literature which privilege certain forms of energy expression (such as high intensity) over others (such as calm restraint). We further theorize that energy becomes a resource when culturally-different relationship partners go through a process of discovery as they interact, in which they learn about their partner’s energy contributions and communication preferences. Through adaptation, intercultural partners can then establish an equilibrium, or balanced state, of energy contributions to their interactions. The relational energy gained from reaching this equilibrium replenishes personal resources used in interdependent work with culturally diverse others. We explain how such resource enhancement plays a critical role in sustaining high quality interdependent work in multicultural organizations.