M-government continuance intentions: an instrument development and validation

IF 5.1 3区管理学 Q1 DEVELOPMENT STUDIES Information Technology for Development Pub Date : 2021-06-04 DOI:10.1080/02681102.2021.1928589

Thamer Alshammari, C. Messom, Y. Cheung

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引用次数: 6

Abstract

ABSTRACT M-government’s potential benefits can help countries achieve both economic and human development. From the economic point of view, m-government enhances efficiency and reduces government spending. From citizens’ point of view, m-government enhances the service quality offered to them. However, for m-government to offer sustainable development, citizens must continuously use m-government; hence, it is important to investigate the factors affecting citizens’ continuance intentions. This paper builds on prior studies in information communication technologies for development by proposing a model and instrument that focuses on continuance intentions to use m-government. The proposed measures were developed and validated following rigorous guidelines for quantitative research in the field of information systems. More than 100 validators participated in the process of instrument validation. This study applies five techniques to validate the instrument. The survey items were narrowed down from 59 items to 27 items. The results show that the items have high validity and reliability.

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M-政府持续意图：一种工具的开发与验证

移动政府的潜在效益可以帮助国家实现经济和人类的双重发展。从经济学角度看，移动政府提高了效率，减少了政府支出。从公民的角度来看，移动政府提高了提供给他们的服务质量。然而，要实现移动政府的可持续发展，公民必须持续使用移动政府;因此，研究影响公民延续意愿的因素具有重要意义。本文以信息通信技术促进发展的先前研究为基础，提出了一个模型和工具，重点关注使用移动政府的持续意图。拟议的措施是按照信息系统领域定量研究的严格准则制定和验证的。100多名验证人员参与了仪器验证过程。本研究应用五种技术来验证仪器。调查项目从59个缩减到27个。结果表明，问卷具有较高的效度和信度。

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来源期刊

Information Technology for Development Multiple-

CiteScore

11.30

自引率

16.70%

发文量

期刊介绍： Information Technology for Development , with an established record for publishing quality research and influencing practice, is the first journal to have explicitly addressed global information technology issues and opportunities. It publishes social and technical research on the effects of Information Technology (IT) on economic, social and human development. The objective of the Journal is to provide a forum for policy-makers, practitioners, and academics to discuss strategies and best practices, tools and techniques for ascertaining the effects of IT infrastructures in government, civil societies and the private sector, and theories and frameworks that explain the effects of IT on development. The concept of development relates to social, economic and human outcomes from the implementation of Information and Communication Technology (ICT) tools, technologies, and infrastructures. In addition to being a valuable publication in the field of information systems, Information Technology for Development is also cited in fields such as public administration, economics, and international development and business, and has a particularly large readership in international agencies connected to the Commonwealth Secretariat, United Nations, and World Bank.