The effects of transparency perceptions on trustworthiness perceptions and trust

IF 1.9 Q3 MANAGEMENT Journal of Trust Research Pub Date : 2022-01-02 DOI:10.1080/21515581.2022.2060245
Edward C. Tomlinson, A. Schnackenberg
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引用次数: 2

Abstract

ABSTRACT Transparency is recognised as vital to ensuring employee trust in managers. However, prior measures of transparency have made it difficult to discern the precise influence of transparency on trust. We posit that separate dimensions of transparency perceptions (disclosure, clarity, and accuracy) uniquely influence perceptions of trustworthiness (ability, benevolence, and integrity). We also posit that trustworthiness, as the proximal predictor of trust, mediates the transparency-trust relationship. Using a recently published measure of transparency that captures its dimensions, we find support for our predictions that transparency differentially influences trust via trustworthiness across two samples with unique referents (direct manager and top-management-team). Our results show that employees place trust in different ways depending on how much information they perceive their managers to be sharing (i.e. disclosure), what they perceive their managers to be revealing (i.e. accuracy), and how they perceive their managers to be revealing it (i.e. clarity). Thus, managers who are seen as satisfying some dimensions of transparency but not others (e.g. disclosure and accuracy, but not clarity) might not foster needed trustworthiness perceptions for employees to justify placing trust in the manager, with practical implications for managers seeking to develop trust in situations that require them to demonstrate specific trustworthiness attributes.
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透明度认知对可信度认知和信任的影响
摘要透明度对于确保员工对管理者的信任至关重要。然而,先前的透明度措施使人们很难辨别透明度对信任的确切影响。我们假设,透明度感知的不同维度(披露、清晰和准确性)会独特地影响可信度感知(能力、仁爱和正直)。我们还假设,可信度作为信任的近端预测因子,在透明度-信任关系中起中介作用。使用最近发表的一项反映透明度维度的透明度指标,我们发现支持我们的预测,即透明度通过两个具有唯一参考对象的样本(直接经理和最高管理团队)的可信度来不同地影响信任。我们的研究结果表明,员工以不同的方式信任,这取决于他们认为经理分享了多少信息(即披露),他们认为经理透露了什么信息(即准确性),以及他们认为经理如何透露信息(即清晰性)。因此,被视为满足某些透明度维度而不满足其他维度(例如披露和准确性,但不明确)的管理者可能不会培养员工所需的可信度认知,从而证明信任管理者是合理的,这对寻求在需要他们展示特定可信度属性的情况下建立信任的管理者具有实际意义。
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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