Short-term effects of experienced and observed incivility on mood and self-esteem

IF 5.6 2区心理学 Q1 PSYCHOLOGY, APPLIED Work and Stress Pub Date : 2021-09-16 DOI:10.1080/02678373.2021.1976880

Daniela Adiyaman, Laurenz L. Meier

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引用次数: 10

Abstract

ABSTRACT Research on workplace incivility principally has focused on targets’ reactions to uncivil behaviours. Moreover, incivility’s consequences have been separately investigated for targets and observers. In the present diary study (N = 164), we examined the short-term effects of experienced incivility on targets’ angry mood, depressive mood, and self-esteem. Also, we investigated the interplay between experienced and observed incivility in predicting targets’ well-being. Specifically, we expected daily observed incivility to buffer the detrimental effects of experienced incivility on depressive mood and self-esteem. Findings revealed that daily experienced incivility positively predicted targets’ angry and depressive mood. Moreover, observed incivility did moderate experienced incivility’s effects at the between-person level. In line with our assumption, the effects of experienced incivility on depressive mood and self-esteem were weaker for targets who observed frequent incivility. In general, our findings confirmed the detrimental effects of experienced incivility on well-being and support the buffering role of observed incivility.

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经历和观察到的不文明行为对情绪和自尊的短期影响

工作场所不文明的研究主要集中在目标对不文明行为的反应上。此外，针对目标和观察员分别调查了不文明行为的后果。在目前的日记研究中（N = 164），我们研究了经历过的不文明行为对目标的愤怒情绪、抑郁情绪和自尊的短期影响。此外，我们还调查了在预测目标幸福感时，经验和观察到的不文明行为之间的相互作用。具体而言，我们预计每天观察到的不文明行为可以缓冲所经历的不文明对抑郁情绪和自尊的有害影响。研究结果表明，每天经历的不文明行为可以积极预测目标的愤怒和抑郁情绪。此外，观察到的不文明确实在人与人之间的水平上经历了不文明的影响。根据我们的假设，对于经常观察到不文明行为的目标来说，经历过的不文明行为对抑郁情绪和自尊的影响较弱。总的来说，我们的研究结果证实了经历过的不文明对幸福感的有害影响，并支持观察到的不文明的缓冲作用。

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来源期刊

Work and Stress PSYCHOLOGY, APPLIED-

CiteScore

11.70

自引率

3.30%

发文量

期刊介绍： Work & Stress is an international, multidisciplinary quarterly presenting high-quality papers concerned with the psychological, social and organizational aspects of occupational health and well-being, and stress and safety management. It is published in association with the European Academy of Occupational Health Psychology. The journal publishes empirical reports, scholarly reviews and theoretical papers. It is directed at occupational health psychologists, work and organizational psychologists, those involved with organizational development, and all concerned with the interplay of work, health and organisations. Research published in Work & Stress relates psychologically salient features of the work environment to their psychological, behavioural and health consequences, focusing on the underlying psychological processes. The journal has become a natural home for research on the work-family interface, social relations at work (including topics such as bullying and conflict at work, leadership and organizational support), workplace interventions and reorganizations, and dimensions and outcomes of worker stress and well-being. Such dimensions and outcomes, both positive and negative, include stress, burnout, sickness absence, work motivation, work engagement and work performance. Of course, submissions addressing other topics in occupational health psychology are also welcomed.