Analysis of parents’ satisfaction with caring for children hospitalized in a pediatric ward – part 1

Abstract

Background: The quality of medical services offered is a factor that strongly determines patient satisfaction. Aim of the study: The aim of the study was to evaluate parent’s satisfaction with the care and conditions experienced during their child’s stay in a Pediatric Ward. Material and methods: The study involved 293 parents from two pediatric wards of the Clinical Provincial Hospital No. 2 in Rzeszow. The PASAT PEDIATRIA package was used as a research tool. Results: The functioning of the admission room was good. Parents of children on the Pediatric Ward ranked medical and nursing friendliness the highest (mean = 4.34 and 4.37, respectively), followed by the availability of doctors (mean = 3.97) and the amount of time they devoted to the patient’s family (mean = 3.97). Respondents assessed the ward best in terms of the cleanliness of the room (mean = 4.12) and the possibility of spending free time in an interesting way (mean = 4.07). Conclusions: Parents of children hospitalized in the Pediatric Ward were slightly more satisfied with nursing than medical care. Doctors should make every effort to improve the availability and amount of time devoted to the child’s family. The overall assessment of the conditions in the ward was “fairly good”, indicating the need for monitoring and improvement.