{"title":"Leveraging Student Research Consultants to Support Reference Services: A Case Study Comparison of Services Before and During the Pandemic","authors":"Sarah Baker, Jayati Chaudhuri, A. Dobry","doi":"10.1080/10875301.2021.2023064","DOIUrl":null,"url":null,"abstract":"Abstract The pandemic affected all aspects of daily life, including how library reference services are provided. This case study reviews and analyzes the sudden changes in the training and responsibilities of student research consultants (SRCs) who had to switch from in-person to online reference services. The university library at Cal State LA uses a peer-research model with SRCs providing the first tier of reference interactions. In this study, we examined the number and the duration of reference transactions, the READ Scale distribution, usage of reference services, and the ratings of the reference service during the pre-COVID and COVID periods. In fall 2020, study results showed an overall decline of reference interactions with changes in duration, READ Scale distribution, and researcher type. We hope other libraries can learn from our experiences.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2022-02-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Internet Reference Services Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10875301.2021.2023064","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 4
Abstract
Abstract The pandemic affected all aspects of daily life, including how library reference services are provided. This case study reviews and analyzes the sudden changes in the training and responsibilities of student research consultants (SRCs) who had to switch from in-person to online reference services. The university library at Cal State LA uses a peer-research model with SRCs providing the first tier of reference interactions. In this study, we examined the number and the duration of reference transactions, the READ Scale distribution, usage of reference services, and the ratings of the reference service during the pre-COVID and COVID periods. In fall 2020, study results showed an overall decline of reference interactions with changes in duration, READ Scale distribution, and researcher type. We hope other libraries can learn from our experiences.
期刊介绍：
Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.
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