Insights from the shelter: Homeless shelter workers’ perceptions of homelessness and working with the homeless

IF 2.3 Q1 SOCIAL WORK Journal of Progressive Human Services Pub Date : 2021-08-26 DOI:10.1080/10428232.2021.1969719
Y. Paat, Jessica Morales, Aaron Escajeda, Ray Tullius
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引用次数: 5

Abstract

ABSTRACT Using in-depth face-to-face interviews, this study explored 34 homeless shelter workers’ perceptions of homelessness and working with the homeless. We asked the following questions: 1) What were the barriers that homeless shelter residents faced in combating homelessness, from the perspective of the homeless shelter workers? 2) What were the challenges that homeless shelter workers encountered in working with this at-risk population? Our findings shared the realities that the homeless population faced from the lens of shelter workers with different job responsibilities (ranging from customer service workers to case managers, program directors/coordinators, and shelter administrators). Overall, we found that working with the homeless community could present a challenge for shelter workers given the limited availability of funding, discrepancies in agreement of solutions, the lack of qualified helping professionals, the limits of service coordination, preconceived judgment/prejudice from the public, and a series of obstacles that the homeless population faces including barriers to accessing services, employability, personal hardship, and social stigma.
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收容所的见解:无家可归的收容所工作人员对无家可归的看法以及与无家可归者合作
摘要:本研究采用深度面对面访谈的方法,探讨了34名无家可归者收容所工作人员对无家可归者和与无家可归者一起工作的看法。我们提出了以下问题:1)从无家可归的收容所工作人员的角度来看,无家可归的收容所居民在与无家可归作斗争时面临的障碍是什么?2)无家可归的收容所工作人员在处理这些高危人群时遇到了哪些挑战?我们的研究结果从不同工作职责的收容所工作人员(从客户服务人员到个案管理人员、项目主管/协调员和收容所管理员)的角度分享了无家可归者面临的现实。总的来说,我们发现,由于资金有限,解决方案不一致,缺乏合格的帮助专业人员,服务协调的限制,公众先入为主的判断/偏见,以及无家可归者面临的一系列障碍,包括获得服务的障碍,就业能力,个人困难和社会耻辱,与无家可归者社区合作可能会给收容所工作人员带来挑战。
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来源期刊
CiteScore
3.20
自引率
8.30%
发文量
14
期刊介绍: The only journal of its kind in the United States, the Journal of Progressive Human Services covers political, social, personal, and professional problems in human services from a progressive perspective. The journal stimulates debate about major social issues and contributes to the development of the analytical tools needed for building a caring society based on equality and justice. The journal"s contributors examine oppressed and vulnerable groups, struggles by workers and clients on the job and in the community, dilemmas of practice in conservative contexts, and strategies for ending racism, sexism, ageism, heterosexism, and discrimination of persons who are disabled and psychologically distressed.
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