{"title":"How Relationship Quality, Service Quality, and Value Affect the Intention to Purchase IT/IS Outsourcing Services","authors":"Chung-Lun Wei","doi":"10.1080/10580530.2021.1883776","DOIUrl":null,"url":null,"abstract":"ABSTRACT This study investigates how the interpersonal relationship quality between a salesperson and customer as well as the supplier’s service quality and value affect purchase intentions in information technology/information systems outsourcing service settings and examines the moderating effects of relationship quality. The results indicate that relationship quality and value affect purchase intentions. Perceived value mediates the impact of service quality on purchase intentions. Relationship quality negatively moderates the relationship between service quality and purchase intentions.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"39 1","pages":"202 - 219"},"PeriodicalIF":3.0000,"publicationDate":"2021-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1883776","citationCount":"6","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information Systems Management","FirstCategoryId":"94","ListUrlMain":"https://doi.org/10.1080/10580530.2021.1883776","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
引用次数: 6
Abstract
ABSTRACT This study investigates how the interpersonal relationship quality between a salesperson and customer as well as the supplier’s service quality and value affect purchase intentions in information technology/information systems outsourcing service settings and examines the moderating effects of relationship quality. The results indicate that relationship quality and value affect purchase intentions. Perceived value mediates the impact of service quality on purchase intentions. Relationship quality negatively moderates the relationship between service quality and purchase intentions.
期刊介绍：
Information Systems Management (ISM) is the on-going exchange of academic research, best practices, and insights based on managerial experience. The journal’s goal is to advance the practice of information systems management through this exchange.
To meet this goal, ISM features themed papers examining a particular topic. In addition to themed papers, the journal regularly publishes on the following topics in IS management.
Achieving Strategic IT Alignment and Capabilities
IT Governance
CIO and IT Leadership Roles
IT Sourcing
Planning and Managing an Enterprise Infrastructure
IT Security
Selecting and Delivering Application Solutions
Portfolio Management
Managing Complex IT Projects
E-Business Technologies
Supporting Knowledge Work
The target readership includes both academics and practitioners. Hence, submissions integrating research and practice, and providing implications for both, are encouraged.
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