Consumer Engagement with Restaurant Brand Pages: A Multidimensional Categorization of Antecedents and Consequences

Q2 Business, Management and Accounting Journal of Promotion Management Pub Date : 2023-05-22 DOI:10.1080/10496491.2023.2176964
Fereshte Rasty, Seyed Mohammad Tabataba’i-Nasab, M. Poorrezaei, Seyed Mahdi Alhosseini Almodarresi, Saeid Saeida Ardekani
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引用次数: 1

Abstract

Abstract This research, by adopting the Societal Marketing approach, aims to identify and categorize the antecedents and consequences of online consumer-brand engagement in the foodservice industry at three dimensions of consumer, society, and brand. A total of 46 interviews were conducted with Iranian Instagram users who manifested some behavioral engagement activities on restaurants/coffee shops pages. Then, by applying thematic analysis, the antecedents and consequences of engagement at three dimensions were extracted. The research suggested some valuable insights on how marketers should improve consumer- and society-related antecedents as well as brand-related antecedents to persuade consumers to engage with the brand pages.
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消费者对餐厅品牌页面的参与:前因和后果的多维分类
摘要本研究采用社会营销方法,旨在从消费者、社会和品牌三个维度对餐饮行业在线消费者品牌参与的前因和后果进行识别和分类。共对伊朗Instagram用户进行了46次采访,这些用户在餐厅/咖啡店页面上表现出一些行为参与活动。然后,通过主题分析,提取了参与的三个维度的前因和后果。这项研究提出了一些有价值的见解,说明营销人员应该如何改善与消费者和社会相关的前因以及与品牌相关的前因后果,以说服消费者参与品牌页面。
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来源期刊
Journal of Promotion Management
Journal of Promotion Management Business, Management and Accounting-Marketing
CiteScore
6.10
自引率
0.00%
发文量
26
期刊介绍: The Journal of Promotion Management will keep you up-to-date on applied research and planning in promotion management. It is designed for practitioners in advertising, public relations, and personal selling, as well as academicians, researchers, and teachers in these areas. Every year, businesses in the United States budget approximately two-thirds of all marketing money into consumer and trade promotions designed to push products through the distribution chain. Any successful brand marketing plan relies on promotion, whether to stimulate immediate sales or ensure continued commerce.
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