{"title":"Using emotional intelligence and personal coping strategies to achieve work family balance in frontline hotel employees","authors":"M. Ganesh, S. Ganesh","doi":"10.1080/15332845.2023.2154032","DOIUrl":null,"url":null,"abstract":"Abstract The study aims to understand the influence of Emotional Intelligence (EI) on Work-Family Conflict (WFC), Work-Family Enrichment (WFE), Family-Work Conflict (FWC) and Family-Work Enrichment (FWE) and the mediating effect of Ways of Coping (WOC) on these relationships. Standardized questionnaires were used to collect data from 498 frontline hotel employees. Correlation test, hierarchical multiple regression and Sobel’s test were used for data analyses. Results showed that EI had a negative impact on FWC and positive impact on both FWE and WFE, EI influenced all the WOC except Escape-Avoidance. Mediation analyses confirmed the role of most of the coping strategy dimensions as key mediators.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2022-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Human Resources in Hospitality and Tourism","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15332845.2023.2154032","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 1
Abstract
Abstract The study aims to understand the influence of Emotional Intelligence (EI) on Work-Family Conflict (WFC), Work-Family Enrichment (WFE), Family-Work Conflict (FWC) and Family-Work Enrichment (FWE) and the mediating effect of Ways of Coping (WOC) on these relationships. Standardized questionnaires were used to collect data from 498 frontline hotel employees. Correlation test, hierarchical multiple regression and Sobel’s test were used for data analyses. Results showed that EI had a negative impact on FWC and positive impact on both FWE and WFE, EI influenced all the WOC except Escape-Avoidance. Mediation analyses confirmed the role of most of the coping strategy dimensions as key mediators.
期刊介绍：
The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement
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