{"title":"Employee benefits in the hospitality industry: What do employees want and need?","authors":"C. Deale, Seung-Hyun Lee","doi":"10.1080/15332845.2023.2207998","DOIUrl":null,"url":null,"abstract":"Abstract This study focused on the benefits that employees/potential employees in the hospitality industry in the United States want and need, using the hierarchy of needs as a framework. An online survey was completed by 225 respondents that focused on developing desirable benefit packages that would appeal to employees and potential employees, so as to recruit, train, retain, and develop employees effectively. Findings indicated that enhanced benefits result in positive perceptions about the industry, which lead to future intentions to remain in the industry and enhanced satisfaction. Implications include that offering more personalized benefits may be helpful to the hospitality industry.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"586 - 612"},"PeriodicalIF":0.0000,"publicationDate":"2023-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Human Resources in Hospitality and Tourism","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15332845.2023.2207998","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 1
Abstract
Abstract This study focused on the benefits that employees/potential employees in the hospitality industry in the United States want and need, using the hierarchy of needs as a framework. An online survey was completed by 225 respondents that focused on developing desirable benefit packages that would appeal to employees and potential employees, so as to recruit, train, retain, and develop employees effectively. Findings indicated that enhanced benefits result in positive perceptions about the industry, which lead to future intentions to remain in the industry and enhanced satisfaction. Implications include that offering more personalized benefits may be helpful to the hospitality industry.
期刊介绍：
The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement
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