Nikolaos Koutsimpogiorgos, K. Frenken, A. Herrmann
{"title":"Platform adaptation to regulation: The case of domestic cleaning in Europe","authors":"Nikolaos Koutsimpogiorgos, K. Frenken, A. Herrmann","doi":"10.1177/00221856221146833","DOIUrl":null,"url":null,"abstract":"While online platforms were initially applauded for improving services in a range of sectors, they are currently being criticized for ignoring laws and regulations. We analyse the evolution of Helpling – the largest domestic cleaning platform company in Europe – by focusing on the ways that Helpling has adapted its platform to regulations in five national contexts (France, Germany, Ireland, the Netherlands and the United Kingdom). Using data on changing Terms and Conditions, we show that Helpling initially tried to introduce a single business model across Europe, but quickly started to adapt to national regulatory contexts. Informed by arguments on ‘varieties of capitalism’ in Europe, we base our case study on a comparison of the different national trajectories pursued by Helpling.","PeriodicalId":47100,"journal":{"name":"Journal of Industrial Relations","volume":"65 1","pages":"156 - 184"},"PeriodicalIF":2.6000,"publicationDate":"2023-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Industrial Relations","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1177/00221856221146833","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"INDUSTRIAL RELATIONS & LABOR","Score":null,"Total":0}
引用次数: 2
Abstract
While online platforms were initially applauded for improving services in a range of sectors, they are currently being criticized for ignoring laws and regulations. We analyse the evolution of Helpling – the largest domestic cleaning platform company in Europe – by focusing on the ways that Helpling has adapted its platform to regulations in five national contexts (France, Germany, Ireland, the Netherlands and the United Kingdom). Using data on changing Terms and Conditions, we show that Helpling initially tried to introduce a single business model across Europe, but quickly started to adapt to national regulatory contexts. Informed by arguments on ‘varieties of capitalism’ in Europe, we base our case study on a comparison of the different national trajectories pursued by Helpling.
期刊介绍：
The Journal of Industrial Relations takes a broad interdisciplinary approach to the subject of the world of work. It welcomes contributions which examine the way individuals, groups, organisations and institutions shape the employment relationship. The Journal takes the view that comprehensive understanding of industrial relations must take into account economic, political and social influences on the power of capital and labour, and the interactions between employers, workers, their collective organisations and the state.
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