Dispatching First Responders: Language Practices and the Dispatcher’s Operational Role in Radio Encounters With Police Officers

IF 2.4 1区 文学 Q1 COMMUNICATION Discourse & Society Pub Date : 2023-05-10 DOI:10.1177/09579265231164763
S. Clayman, Heidi Kevoe-Feldman
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Abstract

The delivery of emergency services is often contingent on social processes launched when someone calls to request help. While initial encounters between civilian callers and institutional call-takers have been extensively studied, little is known about subsequent encounters between dispatchers and first responders. This paper examines police radio dispatch calls and the language practices enacting the dispatcher’s operational role. It sketches the technological constraints and communicative challenges of the two-way radio medium, and the overall activity structure of radio dispatch. It then focuses on the design of dispatchers’ instructions to officers. The instruction has a recurrent base form but may be expanded with optional material addressing atypical or specialized circumstances. Accordingly, dispatchers are not passive conduits of information transfer; working within the constraints of the radio medium, they elaborate and reframe the available information in ways that triage the problem and aid in its downstream management.
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调度第一响应者:语言实践和调度员在与警察无线电接触中的操作作用
紧急服务的提供通常取决于当有人打电话请求帮助时启动的社会程序。虽然民间来电者和机构接电话者之间的最初遭遇已经被广泛研究,但调度员和急救人员之间随后的遭遇却鲜为人知。本文考察了警察无线电调度呼叫和制定调度员操作角色的语言实践。它概述了双向无线电媒介的技术约束和通信挑战,以及无线电调度的整体活动结构。然后重点介绍调度员对官员的指示设计。该指令有一个反复出现的基本形式,但可以通过针对非典型或特殊情况的可选材料进行扩展。因此,调度员不是信息传递的被动渠道;他们在无线电媒体的限制下工作,以分类问题并帮助其下游管理的方式,对可用信息进行详细阐述和重新构建。
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来源期刊
CiteScore
4.50
自引率
4.50%
发文量
52
期刊介绍: Discourse & Society is a multidisciplinary peer-reviewed journal whose major aim is to publish outstanding research at the boundaries of discourse analysis and the social sciences. It focuses on explicit theory formation and analysis of the relationships between the structures of text, talk, language use, verbal interaction or communication, on the one hand, and societal, political or cultural micro- and macrostructures and cognitive social representations, on the other hand. That is, D&S studies society through discourse and discourse through an analysis of its socio-political and cultural functions or implications. Its contributions are based on advanced theory formation and methodologies of several disciplines in the humanities and social sciences.
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