Business process management systems in port processes: a systematic literature review

Abstract

In ports, businesses processes can be improved through the use of more efficient technologies. In this regard, Business process management systems (BPMS) may be considered the best tool for this purpose since it helps users to coordinate and automate critical processes such as cargo manifests, customs declaration the management of scales, or dangerous goods, traditionally supported by EDI technologies. The aim of this work is to demonstrate, through a systematic analysis of the literature, the state of the art in BPMS research in the port industry. For this, a systematic review of the literature of the last ten years was carried out. The works generated by the search were subsequently analysed and filtered. After the investigation, it is discovered that the relationship between BPMS and the port sector is practically non-existent which represents an important gap to be covered and a future line of research.